Psychology
Amber Hopkins
Benton,IL
Summary
Proven track record as a Delivery Driver with DoorDash and entrepreneur at Tie Dye Hippie Boutique, showcasing unparalleled adaptability and client relationship management. Excelled in route optimization and strategic marketing, significantly enhancing customer satisfaction and business growth. Demonstrates a strong commitment to safety and quality assurance, driving positive outcomes and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Delivery Driver
DoorDash
Benton, IL
01.2023 - 01.2025
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Kept accurate logs of all deliveries and trips.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Utilized GPS and maps for efficient route planning.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled merchandise in accordance with product handling standards.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Monitored fuel level throughout shift and refueled when necessary.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Notified customers of delays to decrease calls to support.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Contacted customers prior to delivery to coordinate delivery times.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Small Business Owner
Tie Dye Hippie Boutique
Benton, IL
08.2023 - 07.2024
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with local, state, and federal regulations affecting business operations.
- Maintained accurate and complete records of all business transactions and interactions.
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers and customers.
- Led marketing efforts to enhance brand visibility and customer engagement through various channels.
- Set pricing structures according to market analytics and emerging trends.
- Planned and executed promotional events to generate interest and increase sales.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Oversaw daily operations of small business including customer service and financial management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
- Analyzed market trends to inform product offerings and pricing decisions.
- Monitored customer feedback and implemented changes based on their suggestions.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Formed and sustained strategic relationships with clients.
- Developed marketing campaigns to deliver messages to right audience.
- Designed customer loyalty programs to increase sales revenue.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Sesser-Valier
Sesser, IL05-2008
Some College (No Degree) - Counseling Psychology
Liberty University
Lynchburg, VASkills
- Safe driving
- Responsible driver
- Adaptability and flexibility
- Dependable and reliable
- Route optimization
- Delivery scheduling
- Local routes
- Weather adaptability
- Order verification
- Sales strategy development
- GPS navigation
- Record keeping
- Quality assurance
- Shipping and packaging
- Positive attitude
- Payment collection
- Shopping orders
- Attention to detail
- Client relationship management
- GPS operation
- Local delivery
- Traffic laws
- Delivery recordkeeping
- Product promotion
- Valid Driver's license
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Gig WorkInternshipFull TimePart TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork from home optionInterests
Cricut
Music
Education
Striving for Amazing Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Software
Microsoft word
Basic computer skills
Languages
English
Native language
Timeline
Small Business Owner
Tie Dye Hippie Boutique
08.2023 - 07.2024
Delivery Driver
DoorDash
01.2023 - 01.2025
High School Diploma -
Sesser-Valier
Some College (No Degree) - Counseling Psychology
Liberty University