Amber Huffman
Easton,MD
Summary
Ambitious, hard-working, quick-learning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Service Advocate
Target
Easton, MD, US
11.2022 - Current
- Developed and maintained strong relationships with guests, addressing any concerns or issues promptly and effectively
- Manage a team of 7-15 guest service representatives, providing guidance and support to ensure exceptional customer service
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Housekeeping
Bon Secours Mercy Health
Tiffin, OH, US
07.2020 - 10.2022
- Data entry.
- Patient room and communal area housekeeper.
- Disinfected (area or item).|rooms|bathrooms|counters|equipment)
- Removed waste daily.
- Prepared linens
- Kept rooms stocked
- Cleaned windows
- Trained new hires
- Cleaned and organized restrooms, hallways, offices and kitchen
- Reason for leaving: Relocate to MD
Customer Service Representative
Walmart
Tiffin, OH, US
09.2018 - 12.2020
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Operated the cash drawer
- Confirmed payments, refunds, etc.
- Assisted customers in person
- Resolved payment and order disputes
Machine Operator
Revere Plastics
Clyde, OH, US
01.2015 - 01.2016
- Did various tasks related to my job responsibilities, helped maintain a clean and safe work environment.
Customer Service
Red Roof Inns, Inc.
Clyde, OH, US
01.2010 - 01.2015
- I worked as both a housekeeper and was eventually promoted to working at the service desk. I learned how to handle multiple tasks such as guest registration, handling funds, and more.
Education
Commercial Driver's License (CDL) - Class A
MD09.2026
High school diploma -
Clyde High School
Clyde, OH06.2008
Skills
- Problem solving
- Microsoft Word
- Data entry
- Time management
- Computer skills
- Typing
- Teamwork
- Reliability
- Customer service
- Flexibility
- Retail sales
Certification
Driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Service Advocate
Target
11.2022 - Current
Housekeeping
Bon Secours Mercy Health
07.2020 - 10.2022
Customer Service Representative
Walmart
09.2018 - 12.2020
Machine Operator
Revere Plastics
01.2015 - 01.2016
Customer Service
Red Roof Inns, Inc.
01.2010 - 01.2015
Commercial Driver's License (CDL) - Class A
High school diploma -
Clyde High School