Amber Hughes
Johnson City,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Johnson City, TN
08.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
General Manager
Johnson City Cleaners
Johnson City, TN
08.2010 - 11.2019
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Science Hill High School
Johnson City, TN09.2009
Skills
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Order and Refund Processing
- Responding to Difficult Customers
- Customer Service
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- De-escalation Techniques
- 70 wpm Typing Speed
Timeline
Customer Service Representative
AT&T Mobility
08.2020 - 10.2022
General Manager
Johnson City Cleaners
08.2010 - 11.2019
High School Diploma -
Science Hill High School