AMBER HYEK
North Branch,MI
Summary
Dynamic leader with proven success at PNC Bank, enhancing customer satisfaction and streamlining operations. Excelled in branch operations management and exceptional communication, significantly improving service quality. Collaborated on strategic initiatives, aligning branch goals with corporate objectives. Demonstrated reliability and a keen understanding of customer needs, driving operational excellence.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
6
6
years of professional experience
Work History
Branch Manager
PNC Bank
07.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional client interactions.
- Improved client satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
PNC Bank
06.2019 - 07.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Education
No Degree - General Studies
Charles Stewart Mott Community College
Flint, MI05-2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Sales support
- Exceptional communication
- Performance tracking
- Reliability
- Understanding customer needs
- Customer service excellence
- Problem resolution
- Customer relations
Timeline
Branch Manager
PNC Bank
07.2022 - Current
Assistant Branch Manager
PNC Bank
06.2019 - 07.2022
No Degree - General Studies
Charles Stewart Mott Community College
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