Amber Jackerson
Glen Burnie,MD
Summary
Dynamic and goal-driven professional with extensive experience in customer service at The Home Depot. Proven ability to enhance customer engagement and streamline operations through effective problem-solving and leadership. Skilled in cash handling and inventory management, consistently ensuring accuracy and efficiency while fostering a positive shopping experience. Reliable team player with a flexible schedule.
Overview
8
8
years of professional experience
Work History
Set Up Associate
Walmart
Pasadena, MD
02.2025 - 07.2025
- Adjusted product counters to align with modular updates, facilitating the introduction of new products.
- Stocking product on shelves in grocery/general merchandise/HBA (Healthy, Beauty & Accessories)
- Coordinated with management about incomplete modules due to material shortages.
Guest Services Associate
BowTie Cinemas
Annapolis
02.2018 - 04.2022
- Managed ticket sales and concessions, ensuring efficient transactions and maintaining accurate cash handling procedures.
- Assisted in training new associates
- Handled guest complaints regarding disruptions or defective equipment
- Maintained cleanliness and organization of lobby area, contributing to a welcoming atmosphere for guests.
- Utilized point-of-sale systems effectively to streamline transactions and minimize wait times for guests at the customer service and concessions counter.
- Gave information about Theater rooms and provided directions.
Front End Team Lead
The Home Depot
Bowie, MD
04.2020 - 01.2025
- Supported customers with online orders, including delivery from store, special order pick up, and online order pickup.
- Resolved customer complaints through effective communication related to store orders, appliances or general merchandise.
- Delegated responsibilities to associates to optimize pick times, accuracy, and curbside pickup metrics. Directed service desk associates to handle customer requests or complaints regarding returns, store purchases or online purchases.
- Facilitated correct cash handling and deposit processes before opening hours.
Server
Steak N Shake
Millersville, MD
01.2019 - 02.2019
- Provided exceptional customer service by promptly addressing guest needs and enhancing dining experiences.
- Managed order accuracy and timely delivery, ensuring customer satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Processed transactions accurately and efficiently using POS systems, improving checkout speed for guests.
Cashier
Noodles & Company
Annapolis, MD
09.2017 - 10.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing food allergies or modifications to meals.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Restocked and organized merchandise in drink cooler
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Old Mill High School
Millersville, MD06.2019
License - Cosmetology
Center of Applied Technology North
Millersville, MD06.2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Product knowledge
- Order fulfillment
- Cross-functional teamwork
- Multiple priorities management
- Point of sale operation
- Problem-solving
- Multitasking and organization
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Customer assistance
- Goal driven
- Inventory and stocking
Timeline
Set Up Associate
Walmart
02.2025 - 07.2025
Front End Team Lead
The Home Depot
04.2020 - 01.2025
Server
Steak N Shake
01.2019 - 02.2019
Guest Services Associate
BowTie Cinemas
02.2018 - 04.2022
Cashier
Noodles & Company
09.2017 - 10.2017
Old Mill High School
License - Cosmetology
Center of Applied Technology North