Amber Jackson
Palo Alto,CA
Summary
My success i the past has stemmed for, my strong and sense of professionalism, i keep high standards for my work and i'm known for my ability to follow through ,Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ground Package Handler
FedEx, FedEx Ground
06.2021 - 02.2023
- Warehouse duties include loading, unloading, and sorting of packages of various sizes
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Patrol & Dispatch, Security Officer
Allied Universal Security Services
09.2020 - 10.2020
- Responded to emergency calls and provided appropriate support.
- Backed up patrol officers during difficult stops or to answer complex questions.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Maintained positive community relations through active communication at crime scenes and assistance with programs such as mentoring underprivileged kids and teaching at Citizen's Police Academy events.
Guest Services Associate
Ronald McDonald House Charities
10.2018 - 03.2020
- (GSA) reports to the Operations Manager and oversees internal House operations while on shift
- The GSA is responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures
- GSAs are required to work some holidays
- Duties and Responsibilities
- Family Care/Housing:
- Support Intake Coordinator with check-ins, check-outs, and room scheduling
- Complete family requests and deliveries as reported in work order system
- Respond to all family questions, emergency situations, and alarms
- Volunteer/program services:
- Supervise shift volunteers maintaining a positive relationship and facilitating meaningful volunteer activities
- Monitor inventory of food pantry, household items, and cleaning supplies
- Prep, put out & clean up breakfast cart, including a fresh pot of coffee for the families in the morning facilities:
- Clean main lobby, kitchen and dining areas
- Perform a walk-through of entire House to ensure tidiness and safety
- Log all maintenance issues observed during nightly walk-through of the House
- Prepare cleaning carts & closets operations/security:
- Meet with outgoing/incoming staff at the beginning and end of each shift to relay important information
- Compile statistical data
- Carry duty cell phone at all times and be the point person on site in case of emergency
- Address and replace lost room guest keys and access cards
- Maintain a safe and secure communal living environment for families
Guest Service Agent
Larkspur Landing Hotel
07.2019 - 09.2020
- Immediately greet guest and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish method of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages, using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- Perform bookkeeping activities, such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM’s Earth View program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management.
Day Porter/Janitor
Flagship Facility Services, Inc
08.2018 - 10.2018
- Vacuum, mop , dust , bathroom, replace fruit , clean fridge , dump trash
Assistant Manager
Teddy Bear Bookkeeping
11.2012 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Corrected discrepancies in financial records for balanced books.
Education
Associate of Arts - Medical Records Administration
De Anza College
Cupertino, CA06.2024
Certificate in Education -
University Of Phoenix
Phoenix, AZ2014
Skills
- Administrative support
- 10 key data entry
- Microsoft Office (10 years )
- Customer Service
- Event planning
Certification
November 2018 to November 2020
Guard Card
August 2020 to August 2022
First Aid Certification
Timeline
Ground Package Handler
FedEx, FedEx Ground
06.2021 - 02.2023
Patrol & Dispatch, Security Officer
Allied Universal Security Services
09.2020 - 10.2020
Guest Service Agent
Larkspur Landing Hotel
07.2019 - 09.2020
Guest Services Associate
Ronald McDonald House Charities
10.2018 - 03.2020
Day Porter/Janitor
Flagship Facility Services, Inc
08.2018 - 10.2018
Assistant Manager
Teddy Bear Bookkeeping
11.2012 - 07.2016
Associate of Arts - Medical Records Administration
De Anza College
Certificate in Education -
University Of Phoenix
November 2018 to November 2020
Guard Card
August 2020 to August 2022
First Aid Certification
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