AMBER JACKSON

• Managed multi-line phone systems to ensure efficient call handling and customer service.
• Developed streamlined processes for managing high-volume calls, improving response times.
• Scheduled appointments for some clients.
• Answered for multiple companies nationwide. Ranging from hospitals, doctors' Offices, attorneys', Property Management, McDonald's, etc.
• Bilingual agent (English/ Spanish)

• Managed aging reports to identify overdue accounts and facilitate timely collections.
• Processed and reconciled customer payments to ensure accuracy in accounts receivable records.
• Communicated with clients regarding billing inquiries to resolve discrepancies efficiently.

• Assembled and fabricated material, read blueprints to ensure accurate assembly and fabrication , operate manlift and GRUA. Executed tack welding to join metal components during assembly., layouts, using a cutting torch, organized and sorted materials for project efficiency.

• Took orders and served food and beverages to patrons, ensuring timely and accurate delivery to enhance dining experience.

• Provided customer service as a Handled cash register duties efficiently and performed Performed janitorial tasks to maintain cleanliness tasks while assisting with deposits.
• Assisted customers with product selection, enhancing overall shopping experience.
• Maintained accurate inventory levels through regular stock assessments and replenishment.
• Processed transactions swiftly and accurately, ensuring customer satisfaction at checkout.

• Supervised infants and toddlers in daycare, ensuring their safety and well-being. and toddlers ranging from ages 0 months - 3 yrs. old, made daily lesson plans and activities for children, served mid day snacks and dinner for all children in daycare, maintained cleanliness of facility(swept, mopped, sanitized toys) closed daily, also communicated with parents about their child and any activities or events we would have.

• Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas, cooking surfaces, and utensils. Verify that prepared food meets requirements for quality and quantity. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Measure ingredients required for specific food items being prepared. Take food and drink orders and receive payment from customers. Clean, stock, and restock workstations and display cases.

• Care for elderly/handicapped person in patient's home: Change bed linens, wash & iron patient's laundry, and clean patient's quarters. Prepare light meals/snacks and serve to client. Assist patient into and out of bed, automobile, or wheelchair, to lavatory, and up and down stairs. Assist patient to dress, bathe, and groom self. Administer prescribed oral medications under written direction of physician or as directed by home care nurse. Accompany ambulatory patient outside home. Maintain records of services performed and of apparent condition of patient.

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Relay or route written or verbal messages. Place telephone calls or arrange conference calls as instructed. Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules. Process incoming or outgoing mail, packages, or deliveries. Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes. Record messages, suggesting rewording for clarity or conciseness. Monitor alarm systems to ensure that secure conditions are maintained.

No degree provided, None Selected