Amber Jaeckel
Racine,WI
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
6
6
years of professional experience
Work History
Curbside Clerk
Meijer
Greenfield, WI
12.2023 - Current
- Developed and maintained a positive working environment for all staff members.
- Generated documentation and processed orders.
- Delegated work to staff, setting priorities and goals.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Provided excellent customer service by answering questions, resolving problems, and addressing complaints professionally.
Area Supervisor
Ross Dress for Less
Racine, WI
01.2021 - 08.2021
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, and customer service techniques.
- Guided team members on proper procedures for handling customer inquiries.
- Managed payroll activities including timesheet submission and approval process.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Associate
Burlington
Racine, WI
08.2018 - 08.2020
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Associates Business Management - Business -
Milwaukee Area Technical College
05.2023
Skills
- Retail space planning
- Organize inventory
- Collaboration
- Teamwork
- Task prioritization
- Directing workers
- Safety management
Timeline
Curbside Clerk
Meijer
12.2023 - Current
Area Supervisor
Ross Dress for Less
01.2021 - 08.2021
Customer Service Associate
Burlington
08.2018 - 08.2020
Associates Business Management - Business -
Milwaukee Area Technical College