Amber Jarmon
Houston,TX
Summary
Experienced Admissions Counselor with a background in higher education. Skills include efficient management, adept communication and relationship building, and providing exceptional student support. Proven track record in increasing enrollment rates through targeted recruitment strategies and personalized application assistance. Strengths lie in strategic planning, problem-solving, and team collaboration to drive successful admissions processes and enhance university enrollment. Versatile professional, with 13+ years of experience in education, administration, and healthcare. Seeking a role, that will utilize abilities to establish and maintain excellent communication and develop relationships with clients and or the public. Dedicated to identifying customer needs and delivering effective solutions professionally and ethically
Overview
21
21
years of professional experience
Work History
Regional Admissions Counselor
Texas Woman’s University
Houston
06.2023 - Current
- Facilitated information sessions, presentations, and workshops for prospective students regarding admissions processes and requirements.
- Led and organized events such as open houses, information sessions, and other outreach activities.
- Enhanced university enrollment by organizing recruitment events in coordination with HARN (Houston Area Recruiters Network)
- Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
- Improved relationships with multiple university departments to assure student success.
- Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
- Prepared reports detailing applicant statistics such as acceptance rates or demographics.
- Supported students with filling out college application forms.
- Assisted in the development of recruitment strategies to attract a diverse student body.
- Conducted college tours for high school students and various higher education organizations.
- Leads and executes ongoing projects that influence the broad recruitment goals envisioned.
- Documented, maintained and tracked prospective student applications.
- Organize recruitment activities in a selected geographical area.
- Managed a caseload of prospective students, providing personalized advice and guidance through the admissions process.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
- Verified student application issues, resolved discrepancies and missing information, and provided assistance throughout the matriculation process.
- Created individual profiles for each applicant and collaborated with fellow counselors to review and finalize approvals.
- Coordinate applicant approval process with various educational departments, as needed.
- Establishing and upholding guidelines for the recruiting process, with targets for subsequent recruitment campaigns.
- Develops and nurtures relationships with local high schools, community colleges and other community programs to positively impact recruitment efforts.
- Supervised student assistants, ensuring efficient workflow and productivity.
Substitute Teacher
Zenith Learning
Houston
05.2022 - 05.2023
- Facilitated effective implementation of lesson plans, promoting student motivation and maintaining the integrity of academic time.
- Provided notes and reports on school day activities to primary teacher.
- Utilized educational technology to enhance learning experiences.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Provide supplemental lesson plans when needed, and assist students who may require additional support.
- Ensured that each student had access to appropriate materials and resources.
- Promoted effective teaching techniques to enhance students' understanding and comprehension.
- Adapted teaching methods to accommodate diverse learning styles.
- Implemented school policies and procedures in the classroom.
- Ensured meticulous record-keeping of attendance, incidents, and accidents within the classroom
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Prioritized the well-being and security of each student.
- Contributed to end-of-day dismissal procedures.
Administrative Manager
Atria Senior Living | Novellus
Kingwood
03.2021 - 05.2023
- Offered comprehensive support to the General Manager by efficiently managing diverse responsibilities.
- Developed and implemented administrative procedures to maximize efficiency.
- Contributed to the organization by successfully performing a range of HR duties.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Handle grievances with visitors and staff in a professional manner.
- Assist with gathering new hire onboarding documentation and paperwork.
- Served as Executive Director, Business Office Manager, Maintenance Manager, and Clinical Manager.
- Onboarded new hires, assisted with new hire paperwork, and training.
- Ensured compliance with HIPAA guidelines at all times.
- Distributes written communication, accepts, and signs for deliveries (mail, prescriptions, etc.)
- Maintained and serviced copy and fax machines, providing support to users, transmitting facsimiles, and managing incoming facsimile routing.
- Generated various types of documents such as fax cover sheets, memos, correspondence, reports and additional paperwork when needed.
Human Resources Assistant
PTA Home Health
Houston
01.2016 - 11.2018
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Assisted with planning, organizing and coordinating company events.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Processed, verified and maintained personnel-related documentation.
- Provided support in handling accounts payable.
- Demonstrated adeptness in call management, including effectively transferring calls.
- Distributes written communication, accepts, and signs for deliveries (mail, prescriptions, etc.)
- Created and generated various documents, such as fax cover sheets, memos, correspondence, and reports.
- Maintained smooth staff-director communication while efficiently managing employee records and files.
- Transmitted employee issues swiftly and efficiently to upper management.
Certified Nursing Assistant
HCA Kingwood
Kingwood
05.2012 - 11.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Documented activities and recorded information in EMR system.
- Reported changes in patient condition to a registered nurse or physician.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Transported patients to treatment units using a wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Business Office Assistant
Regent Care of Kingwood
Kingwood
02.2008 - 07.2009
- Assisted with the preparation of financial statements and reports, including balance sheets and income statements.
- Organized and filed documents related to accounts receivable, accounts payable, payroll and other business transactions.
- Answered telephone calls from customers regarding billing inquiries or payment issues.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Maintained customer account records by updating information such as contact details, payment history and credit limits.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Guided prospective residents on tours around the community.
- Distributes written communication, accepts, and signs for deliveries (mail, prescriptions, etc.)
- Operated office equipment, such as copy machine, scanner and printer.
- Communicated with vendors to resolve any invoice discrepancies or payment issues.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Scheduled appointments and maintained employee appointment calendar using MS Outlook.
Business Office Assistant
American General
Houston
05.2003 - 06.2004
- Provided courteous and professional phone assistance.
- Prepared meeting agendas, attended meetings, and recorded and transcribed minutes.
- Received and sorted incoming mail and delivered to applicable co-workers.
- Collaborated with department directors to compile insurance proposals for Fortune 500 clients.
- Obtained signatures on financial documents, internal, and external invoices.
- Monitored office supply inventory and placed online supply orders.
- Distributes written communication, accepts, and signs for deliveries.
- Performed general office duties, such as filing, photocopying, faxing, and scanning documents.
Education
Bachelor of Arts - History
University of Houston Downtown
Houston12-2019
Associates of Arts -
Lone Star College System
Kingwood05-2017
Certified Nursing Assistant -
Lone Star College System
Kingwood03.2012
Skills
- Relationship Development
- Admissions Counseling
- Recruitment
- Diverse student populations
- Customer Service
- Public Speaking
- Event Planning
- Communication Skills
- Administration Collaboration
- Reliability
- Professional Demeanor
- Critical Thinking
- Presentation Skills
- Team Collaboration
- Application Review
- Microsoft Excel, Outlook, Teams
- Microsoft Office
- CRM Proficiency
- Time Management
- Conflict Mediation
- Marketing Strategies
- Interpersonal Skills
- Data Analytics
- Judgment
- Confidentiality
- Adaptability
Extracurricular Activities
- Youth Teacher/Coach, Life Change Church - 2018-2024
- Youth Teacher/Coach, Reading Lab Teacher - 2022-2023
- Special Olympics Volunteer -2022
Accomplishments
- Recipient of, the "Heart of Houston 2023", company recognition award.
- Admissions counselor with the highest number of accepted students within the regional team.
Affiliations
Volunteer for non-profit organizations within the Houston area.
References
References available upon request.
Timeline
Regional Admissions Counselor
Texas Woman’s University
06.2023 - Current
Substitute Teacher
Zenith Learning
05.2022 - 05.2023
Administrative Manager
Atria Senior Living | Novellus
03.2021 - 05.2023
Human Resources Assistant
PTA Home Health
01.2016 - 11.2018
Certified Nursing Assistant
HCA Kingwood
05.2012 - 11.2015
Business Office Assistant
Regent Care of Kingwood
02.2008 - 07.2009
Business Office Assistant
American General
05.2003 - 06.2004
Bachelor of Arts - History
University of Houston Downtown
Associates of Arts -
Lone Star College System
Certified Nursing Assistant -
Lone Star College System
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