Amber-Jean Joseph
Willowbrook
Summary
Motivated professional with over 10 years in customer service and operations, managing clinic operations to ensure efficient patient care. Serves as a liaison between patients and healthcare providers, enhancing satisfaction and optimizing workflow while maintaining compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Clinic Coordinator
RUSH University Medical Center
Oakbrook
10.2024 - Current
- Manages day-to-day operations of the clinic
- Manage administrative tasks for the clinic
- Utilize EPIC software for patient management
- Deliver efficient care to patients in a clinical setting
- Liaison between patients, staff, & healthcare providers
- Update & verify insurance
- Schedule patients
- Maintain accurate patient records
- Ensure compliance with HIPAA & OSHA
Transactions Specialist II
JP Morgan & Chase
Elgin
07.2022 - 10.2024
- Receivables Operations
- Transaction Validation
- 100% accuracy
- Analyze & verify documents & remittance
- Process payments
- Drive results in overall productivity
- Maintain integrity with the client
- Quality & quantity control
- Client resolution Unit
- JAEQ Operator
- Trains new hires
Store Service Associate
Comcast
Oakbrook
08.2018 - 07.2022
- Assist with running day to day operations in a Tier 1 store
- Maintain corporate and visual merchandising standards
- Assist with mobile sales & other transactions
- Take care of mobile escalations
- Manage retail operations audits & store logs
- Manage inventory, shipping and receiving
Outbound associate & ICQA Troubleshooter
Amazon
Wood Dale
12.2016 - 05.2018
- Troubleshooter for amazon orders
- Training ambassador
- Outbound associate
- Inbound trained
- ICQA troubleshooting
Education
Associates - Liberal Arts and Sciences
College of DuPage
Glen Ellyn07-2025
High school diploma -
Willowbrook High School
Villa Park06-2015
Skills
- Healthcare administration
- Healthcare management
- Patient coordination
- Record management
- Client relations
- Supply chain management
- Fast-paced adaptability
- Exceptional multitasking skills
- Quick learner
- Manages time well
- Peer collaboration
- Collaborative teamwork
- Teamwork
- Self-motivated
Projects
- Xfinity COE Trial for Xfinity Retail stores, Retail stores getting access to tier 1 and some tier 2.
- Xinventory 2.0, New processes for store inventory such as shipping and receiving as well as physical/cycle counts.
- JP Morgan & Chase SME for new program
References
References available upon request.
Timeline
Clinic Coordinator
RUSH University Medical Center
10.2024 - Current
Transactions Specialist II
JP Morgan & Chase
07.2022 - 10.2024
Store Service Associate
Comcast
08.2018 - 07.2022
Outbound associate & ICQA Troubleshooter
Amazon
12.2016 - 05.2018
Associates - Liberal Arts and Sciences
College of DuPage
High school diploma -
Willowbrook High School