Amber Jeffcoat
Albany,GA
Summary
Dynamic customer service professional with a proven track record. Recognized for exceptional communication skills. Adept at troubleshooting and fostering customer relationships, ensuring satisfaction and loyalty. Proficient in all Microsoft Office programs including Excel, Word, PowerPoint, Outlook, Teams and more. Very strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment. I have many years of experience of working directly with customers in person and by phone to assist them with all of their needs and concerns. Proven ability to support team collaboration and adapt to changing environments. Skilled in resolving issues efficiently while maintaining high standards in customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Tech I-FO
Kinetic (Uniti)
Dawson, GA
11.2025 - 02.2026
- Interacted with current and new customers on a daily basis.
- Trained and worked with tools and test equipment to provide service of multiple different technologies and network designs.
- Recommended products and services to aid in resolutions for customers communications needs.
- Performed successful sales of new customers for fiber services.
- Worked daily along with senior technicians to perform full new fiber installations in current and new customers homes.
- Helped to troubleshoot and repair residential and business communications services including telephone, internet, and video for both fiber and copper services.
- Safely operated and maintained a clean and organized company service vehicle.
- Worked in both inside and outside environments with no issues.
Inside Sales/Office Manager - Circulation Manager
The Albany Herald
Albany, GA
12.2005 - 09.2024
- Developed and implemented sales strategies to drive revenue growth across multiple channels.
- Trained and mentored sales team on best practices and product knowledge.
- Analyzed market trends to identify new business opportunities and refine sales tactics.
- Collaborated with other departments to create promotional campaigns that enhanced lead generation.
- Developed delivery routes for circulation department.
- Performed various accounting duties including AR, AP, Payroll, Billing, and more.
- Planned and executed various types of sponsored community events.
- Assisted customers with various things including advertisements, payments, complaints and more.
Education
Associates Degree, Business Logistics Management -
Albany Technical College
Albany, Georgia, GAHigh School Diploma -
Lee County High School
Leesburg, GA01-2001
Skills
- Telecommunications equipment
- Excellent Customer Service Skills
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Inventory management
Timeline
Customer Service Tech I-FO
Kinetic (Uniti)
11.2025 - 02.2026
Inside Sales/Office Manager - Circulation Manager
The Albany Herald
12.2005 - 09.2024
Associates Degree, Business Logistics Management -
Albany Technical College
High School Diploma -
Lee County High School