Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Anderton

Denison

Summary

Dynamic customer service professional with a proven track record at Steel Flower Consulting, and PRC, achieving a 90% customer satisfaction rating. Skilled in telecommunications equipment and adept at customer de-escalation, I excel in rapidly onboarding new software and adapting to evolving company needs while effectively managing a high caseload.

Overview

9
9
years of professional experience

Work History

CST Customer Service Tech II

Steel Flower Consulting
07.2025 - Current
  • Assist customers with technical inquiries available by public facing documentation, ensuring timely resolution and satisfaction for level 1 issues
  • Documented customer interactions and solutions in database for future reference
  • Collaborated with team members to streamline support processes and improve response times
  • Create cases with applicable data and customer information using date entry software
  • Provided timely escalation to Americas' Escalation and Engineer Team when appropriate
  • Maintained a customer satisfaction rating of 90% or higher in accordance with company standards
  • Managed a caseload of a minimum of 25 cases
  • Actively ingage with escalation team internally and customers externally by phone, email, and chat methods to ensure all expectations were met

Customer Service Representative

PRC Inc
02.2017 - 06.2020
  • Resolved customer inquiries efficiently via phone and email channels.
  • Enhanced customer satisfaction by providing accurate product information and support.
  • Maintained detailed records of customer interactions in CRM systems.
  • Collaborated with cross-functional teams to address complex service issues.

Education

High School Diploma -

Bonham High School
Bonham, TX

Skills

  • Telecommunications equipment
  • Documentation and reporting
  • Data entry
  • Customer de-escalation
  • Rapid onboarding of new data entry software and methods
  • Easily trainable on standards and practices
  • Flexible to company needs and schedules

Timeline

CST Customer Service Tech II

Steel Flower Consulting
07.2025 - Current

Customer Service Representative

PRC Inc
02.2017 - 06.2020

High School Diploma -

Bonham High School

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