Jack Cortes
Brooksville ,FL
Summary
Eager worker always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Bringing a patient and solution-focused approach, with an upbeat attitude. Equipped with solid understanding of troubleshooting technical issues and adept at providing clear, effective communication to resolve customer concerns, committed to enhancing customer satisfaction and ensuring seamless service experiences.
Developed extensive problem-solving and communication skills in the technical service environment. Demonstrated ability to handle complex issues and provide clear, effective solutions to enhance customer satisfaction. Seeking to transition into new field, utilizing strong analytical and interpersonal skills to contribute to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Technician II
Hernando County Building Department
10.2024 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Child Aide
Hillsborough County Out Of School Time
02.2023 - 01.2024
- Maintained a safe and nurturing environment by closely monitoring playtime and interactions.
- Collaborated effectively with fellow team members, ensuring consistency in approach and support for all children.
- Developed strong bonds with each child under care, helping them feel comfortable and secure in their surroundings.
- Developed age-appropriate activities and crafts to engage children.
Seasonal Sales Associate
Cole Haans
09.2022 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Supervisor
Sbarros Pizza
10.2021 - 09.2022
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science -
Pasco Hernando State College
New Port Richey, FL05.2027
High School Diploma -
Freedom High School
17410 Commerce Park Blvd, Tampa, FL 3364705.2022
Skills
- Dependable and Reliable
- Communication
- Teamwork and Collaboration
- Leadership Abilities
- Time Management
- Adaptability and Flexibility
- Telecommunications equipment
- Documentation and reporting
- Customer service
- Computer skills
- Data entry
- Call center experience
Timeline
Customer Service Technician II
Hernando County Building Department
10.2024 - Current
Child Aide
Hillsborough County Out Of School Time
02.2023 - 01.2024
Seasonal Sales Associate
Cole Haans
09.2022 - 01.2023
Supervisor
Sbarros Pizza
10.2021 - 09.2022
Bachelor of Science -
Pasco Hernando State College
High School Diploma -
Freedom High School
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