Ethan Finley
Manchester
Summary
Experienced in network installation, maintenance, and troubleshooting. Leveraging technical skills to ensure optimal performance and minimize downtime. Knowledge of industry standards and safety protocols for navigating complex network environments. Proven track record of enhancing network efficiency and reliability. Adept at identifying and resolving issues promptly.
Overview
11
11
years of professional experience
Work History
Customer Service Technician II
Windstream(Kinetic)
01.2014 - Current
- Installation, repair & maintenance of both copper & fiber services to residential, business and government systems.
- Being proficient with testing equipment, knowledgeable different systems and networks and how to properly install & troubleshoot.
- Inventory of necessary equipment for installation, maintenance and troubleshooting.
- Daily use and maintenance of company issued vehicle.
Owner Operator
Eazy's Custom Shop
01.2023 - Current
- I own, manage and perform work duties such as detailing automobiles, auto tint and some vinyl wrap applications
- I maintain a customer base, consistent schedule and satisfied customers
Lead Representative/Retail Sales Representative
Windstream(Kinetic)
01.2014 - 08.2016
- As a Lead Retail Sales Representative I was responsible for daily managerial duties with the store
- All store deposits, money orders and drawer counts were my responsibility
- The inventory and periodic audits of the store were duties of mine, while also choosing what new impulse items and devices that were to be offered to our local walk in customers
- As a lead rep, it was important to maintain focus of quotas both personal and for the entire team while making sure to promote a team oriented atmosphere while consistently achieving our goals and keeping out customers happy with what we had to offer
- There were many situations where I would handle irate customers professionally and resolve any problem when possible whether it be from billing, issues with their service and other various reasons
Education
High school diploma or equivalent -
Manchester Chrisitian Academy
Manchester, KY06.2009
Skills
- Installation, maintenance and troubleshooting of POTS phone lines
- Maintenance and troubleshooting of PBX and VOIP phone lines
- Installation, maintenance and troubleshooting of FIBER/GPON phone/data lines
- Operated and proficient use of Viavi and Fluke Telecom test equipment for both copper and fiber
- Inventory inspection and updating of assigned test equipment, devices and tools
- Prepare plans and develop solutions for engineers in new builds, repair and re-routes of outside plant
- Assist management with training plans for new hires and team members with skill building
- Built work schedules as well as coordinate vehicle maintenance for entire work group as a senior technician
- Acted as Lead Technician when needed
Timeline
Owner Operator
Eazy's Custom Shop
01.2023 - Current
Customer Service Technician II
Windstream(Kinetic)
01.2014 - Current
Lead Representative/Retail Sales Representative
Windstream(Kinetic)
01.2014 - 08.2016
High school diploma or equivalent -
Manchester Chrisitian Academy
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