Summary
Overview
Work History
Education
Skills
Timeline
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JANEL VELEZ

Douglasville,GA

Summary

Experienced Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.

Overview

24
24
years of professional experience

Work History

Elder Care

TLC Family Care
03.2023 - Current
  • Provided emotional support to families by listening empathetically and offering guidance on elder care resources.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Assisted patients with daily living activities, promoting independence and dignity.

Customer Service & Sales Manager

Diamonds Jewelry
02.2022 - Current
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Proven track record in exceeding sales targets, enhancing customer satisfaction, and optimizing store operations
  • Skilled in visual merchandising, supplier negotiations, budget management, and marketing coordination.
  • Jewelry inventory management
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Customer Service Supervisor

Kelz Kitchen
11.2017 - 05.2024
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached over 10 employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Restaurant Manager

Cafe Circa
04.2015 - 02.2017
  • Managed over 35 employees per day.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Jewelry Specialist

JCPenney
02.2009 - 10.2015
  • Managed over 10 employees per shift.
  • Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
  • Constructed both one-off and mass-produced items with skilled finishing work such as engravings and embossing.

Retail Supervisor

Old Navy
03.2000 - 05.2008
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Trained over 45 team members in successful strategies to meet operational and sales targets.

Education

American Beauty School
The Bronx, NY
11.1988

Associate Degree -

Monroe College
The Bronx, NY
12.1987

Skills

  • Great communication
  • Exceptional organization skills
  • Training and mentoring
  • Team Leadership
  • Scheduling
  • Schedule Coordination
  • Strategic sales knowledge
  • Complaint resolution
  • Ms Office applications

Timeline

Elder Care

TLC Family Care
03.2023 - Current

Customer Service & Sales Manager

Diamonds Jewelry
02.2022 - Current

Customer Service Supervisor

Kelz Kitchen
11.2017 - 05.2024

Restaurant Manager

Cafe Circa
04.2015 - 02.2017

Jewelry Specialist

JCPenney
02.2009 - 10.2015

Retail Supervisor

Old Navy
03.2000 - 05.2008

American Beauty School

Associate Degree -

Monroe College

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JANEL VELEZ