Amber Jennings
Panama City,FL
Summary
Organized administrative professional prepared for clerical tasks and office management. Proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Overview
11
11
years of professional experience
Work History
HVAC Service Technician
System Services and Engineering
10.2019 - 01.2025
- Conduct routine maintenance checks on HVAC systems to ensure optimal performance.
- Diagnose and troubleshoot malfunctions in heating, ventilation, and air conditioning systems.
- Diagnosed HVAC system malfunctions, implementing effective repairs to restore optimal functionality and customer satisfaction.
- Executed routine maintenance procedures on heating and cooling systems, enhancing performance and longevity for clients.
- Maintain accurate records of service calls and repairs performed for compliance purposes.
- Educate clients on proper system usage and energy-saving practices to enhance efficiency.
- Universal HVAC certified
Administrative Assistant
Cox Pools
10.2018 - 05.2019
- Performed daily task and procedures such as. Scheduled and contacted customers for home visits and work repairs. Scheduled customers for final pool school dates and times. Created documents for customers for final sign off on pools. Communicated between builders, salesmen and customers. Placed work orders for repairs. Dispersed technicians to daily jobs. Claimed warranty parts with distributors and online systems. Maintained up to date firmware for automation systems. Contacted electricians and painters for upcoming jobs. Some field experience to learn and help with office related task. Great knowledge with Proedge system. Attached files to server accounts, emails and letters. Maintain high work volume while meeting all required deadlines. Use of multi line phones, fax machines and printers.
Insurance Verification/Billing/Registrar
Gulf Coast Regional Medical Center
01.2015 - 10.2018
- Assured that all requirements necessary are present per insurance verification. Report any errors found as well as recommend resolutions. Ensure that all insurance information needed for billing and collection processes are appropriately obtained and recorded. Contact patients and pre-registering outpatients as assigned. Determine patient's estimated financial responsibility. Inform patients of their financial responsibility for services to be rendered. Initiate the pre-authorizations/pre-determinations for insurance to get verified and processed correctly. Follow up with decisions from providers regarding authorizations. Communicate with both patients and primary care physicians (PCP's). Verify patients eligibility as well as deductibles and out of pocket maximums. Answer and respond to calls/emails regarding insurance related issues in a courteous, professional manner. Ability to multi-task and resolve issues independently, as well as assist others with issues. Use problem solving, customer service and adapt to changing priorities to overcome issues that arise. Familiarity with Meditech, ICD-10 and CPT coding. Medical Terminology and all patient demographics. Verifying patient insurance/demographics in a timely manner prior to or for same-day appointments to ensure error-free claims processing in a fast paced environment. Obtain precertification for both hospital inpatient admissions and outpatient procedures. Maintain high work volume while meeting all required deadlines. Investigate and resolved inquiries and complaints pertaining to insurance and billing. Excellent written, oral, and communication skills. Verify all classes of insurance i.e.: Medicare, Medicaid and Commercial. Complete work request within a 24 hour turnaround time.
Medical Assistant/ Billing and Authorizations
Pain Clinic of Northwest Florida
07.2015 - 06.2016
- Performed routine tasks and procedures such as greeting patient's, measuring patient vital signs, administering medications and injections, recording information in medical recordkeeping systems, preparing and handling medical instruments and supplies, printing prescriptions and collecting and preparing specimens of bodily fluids and tissues for laboratory testing.
- Responsible for verifying and obtaining authorizations as required by insurance companies dependent upon the plan coverage for all patients. Contacts patients for updated insurance information, where applicable and made contact with the Financial Counselor information needed for all patients. Prepared reports of daily activity as requested for management. Assists management in month end reporting as requested. Works patient treatment schedules at least daily but in advance as time allows. Performs financial reviews and calculations based upon information received from the insurance company or plan, assists with logistical and/or clerical problem resolution related to the patient's medical record, authorization and billing issues. CPT and ICD-10 knowledge.
Medical Assistant
The Neuro Medical Institute
09.2013 - 06.2015
- Assisted with patient intake processes, ensuring accurate documentation of medical histories and concerns.
- Collaborated with healthcare team members to streamline patient flow and optimize appointment scheduling.
- Administered routine lab tests, including giving shots and urinalysis, maintaining compliance with safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School -
A. Crawford Mosley High School
Lynn Haven, FL01-2000
Skills
- Great communication, verbal and written communication skills, along with sharp listening abilities Multitasking, juggling multiple phone lines, face-to-face contact with clients, visitors and employees, and clerical duties Prioritizing, Organization, Technical skills, Interpersonal skills, ability to maintain good relationships with employees at all levels of the company, including executives Initiative and problem-solving abilities, Dependability, Computer Knowledge
- Teamwork and collaboration
- Customer service
- Team player
Timeline
HVAC Service Technician
System Services and Engineering
10.2019 - 01.2025
Administrative Assistant
Cox Pools
10.2018 - 05.2019
Medical Assistant/ Billing and Authorizations
Pain Clinic of Northwest Florida
07.2015 - 06.2016
Insurance Verification/Billing/Registrar
Gulf Coast Regional Medical Center
01.2015 - 10.2018
Medical Assistant
The Neuro Medical Institute
09.2013 - 06.2015
High School -
A. Crawford Mosley High School