Amber Jerez
MD
Summary
Certified project management professional with over 5 years of experience in leading compliance initiatives and projects. Proven track record in managing cross-functional teams and delivering complex projects across diverse customer environments. Expertise in physical security systems and infrastructure upgrades, ensuring efficient execution and governance.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Engineering Team Coordinator
Convergint Technologies LLC
Columbia, Maryland
07.2025 - Current
- Managed networking: cabling, connectivity, and integration dependencies and scheduling for install projects.
- Led engineering projects from initiation to completion across various sectors.
- Coordinated schedules for multiple concurrent engineering initiatives supporting enterprise CCTV and physical security deployments, improving on-time delivery and metrics.
- Tracked scope, progress, and milestones, budgets, managing dependencies to ensure timely delivery of work streams.
- Collaborated across global teams to support the TLS 1.2 initiative, ensuring compliance and project delivery.
- Maintained clear and structured operational reporting on risks, blockers and improvements.
- Facilitated communication with vendors and contractors to address inquiries and resolve issues efficiently.
Service Coordinator II
Convergint Technologies LLC
Columbia, Maryland
02.2025 - 07.2025
- Coordinated service requests and schedules for technicians and clients, ensuring timely service delivery.
- Followed up with technicians and managers to communicate status updates, facilitating informed decision-making.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed inventory levels of server and storage equipment, optimizing resource availability for operations.
- Toggled between multiple systems and databases to look up information and update records.
- Collaborated with Senior PMs to align strategic goals and initiatives.
Premier Service Consultant
AT&T Mobility
Silver Spring, Maryland
10.2021 - 01.2025
- Assisted customers with technical issues via phone and email support, ensuring timely resolution of inquiries.
- Diagnosed hardware and software issues across diverse client environments, enhancing user experience.
- Resolved complex technical problems through root cause analysis techniques.
- Coordinated with sales, marketing, and engineering teams to address customer needs and streamline support processes.
Project Coordinator
Verizon
Hanover, Maryland
01.2017 - 06.2019
- Managed Change and procurement change orders.
- Coordinated communication between cross-functional teams and stakeholders, enhancing project alignment.
- Managed vendor and contractor coordination to streamline project execution.
- Tracked large-scale infrastructure upgrades.
- Monitored and reported potential risks to senior project managers, enabling timely resolution.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
Account Manager
Verizon
Hanover, MD
04.2014 - 01.2017
- Managed client accounts, enhancing satisfaction and retention through proactive engagement.
- Developed and maintained strong relationships with key stakeholders, facilitating collaboration on key initiatives.
- Coordinated cross-functional teams to deliver tailored client solutions, ensuring timely and effective implementation.
Customer Support Specialist
Verizon
Hanover, MD
09.2010 - 04.2014
- Managed escalated calls to ensure timely resolution of complex issues, improving overall customer experience.
- Resolved technical problems using troubleshooting techniques and tools to enhance customer satisfaction.
- Documented customer correspondence in CRM to track requests, problems, and solutions, facilitating better follow-up and support.
Education
Some College (No Degree) - Project Management
Champlain College
Burlington, VTSkills
- Project Management Professional (PMP) Certified
- Experience with data center, networking, and hardware-related projects
- Familiarity with project management tools (Microsoft Project, Jira, Asana)
- Understanding of cloud environments infrastructure
- Vendor management
- Technical troubleshooting
- Cross-functional collaboration
- Attention to detail
- Organization
- Excellent verbal and written communication
- Physical Access Control and Computer Networking
Certification
Project Management Professional (PMP)
Timeline
Engineering Team Coordinator
Convergint Technologies LLC
07.2025 - Current
Service Coordinator II
Convergint Technologies LLC
02.2025 - 07.2025
Premier Service Consultant
AT&T Mobility
10.2021 - 01.2025
Project Coordinator
Verizon
01.2017 - 06.2019
Account Manager
Verizon
04.2014 - 01.2017
Customer Support Specialist
Verizon
09.2010 - 04.2014
Some College (No Degree) - Project Management
Champlain College