Amber Jeter
Atlanta
Summary
Detail oriented professional with experience processing high volumes of information in fast-paced production environments. Proven ability to maintain accuracy while meeting productivity goals, verify customer and account information, manage confidential records, and work independently. Skilled in data entry, record review, quality assurance, and compliance with organizational procedures.
Overview
11
11
years of professional experience
Work History
Lead Chat Customer Service Representative
The Home Depot Inc
Atlanta
07.2022 - 06.2025
- Processed and reviewed 75+ customer records, requests, and account updates daily while maintaining high accuracy standards.
• Verified customer information and documentation to ensure accurate record maintenance and issue resolution.
• Entered, updated, and tracked information across multiple internal systems and databases.
• Consistently met productivity and quality goals in a fast-paced, high-volume environment.
• Identified and corrected record discrepancies, reducing repeat inquiries and improving customer experience.
• Maintained confidentiality and compliance with company policies while handling sensitive customer information.
Communications Dispatcher
Atlanta Police Department
Atlanta
03.2018 - 06.2020
- Entered and maintained accurate records for emergency incidents, service requests, and dispatch activities.
• Verified critical information and documentation under strict time requirements and high-pressure conditions.
• Managed multiple data sources simultaneously while ensuring attention to detail and accuracy.
• Followed established procedures regarding confidentiality, documentation, and compliance requirements.
• Coordinated information between departments and agencies to support efficient operations.
Customer Service Representative
Amazon.com
Lithia Springs
08.2014 - 05.2017
- Processed customer account information, order records, and service requests while maintaining 95%+ accuracy.
• Reviewed, updated, and documented information across multiple systems and databases.
• Maintained detailed electronic records and resolved discrepancies in customer information.
• Consistently met productivity, quality, and turnaround time expectations in a high-volume environment.
• Protected confidential customer information and adhered to company policies and procedures.
Education
High School Diploma -
Colonial Hills Christian School
Lithia Springs, GACertificate of Completion - Customer Service Training
League of Greater Atlanta
Atlanta, GASkills
- Data Entry
- Data Verification
- Patient Demographics
- Order Codes
- Laboratory Information System (LIS)
- Production Environment
- Productivity Standards
- Quality Standards
- Compliance
- Confidentiality
- HIPAA
- Accuracy
- Record Processing
Timeline
Lead Chat Customer Service Representative
The Home Depot Inc
07.2022 - 06.2025
Communications Dispatcher
Atlanta Police Department
03.2018 - 06.2020
Customer Service Representative
Amazon.com
08.2014 - 05.2017
High School Diploma -
Colonial Hills Christian School
Certificate of Completion - Customer Service Training
League of Greater Atlanta