Amber Johnson
Montgomery,AL
Summary
Versatile customer service representative with proven experience delivering service standards to high- level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Senior Provider Enrollment Specialist
Gainwell Technologies
Montgomery, AL
11.2025 - Current
- Assisted with clear communication and prompt support during enrollment procedures.
- Input provider effective dates into enrollment database using designated software.
- Managed high-volume call traffic and escalated issues while maintaining quality service standards and professionalism.
- Used [Software] to enter provider effective dates into enrollment database.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
Customer Services Rep
Sykes Foundever
Montgomery, AL
08.2021 - 10.2025
- Enhanced customer satisfaction through effective resolution of inquiries and complaints.
- Streamlined communication processes, improving team response times to customer needs.
- Trained new staff on customer service protocols and company policies.
- Implemented feedback mechanisms for clients, enhancing service delivery strategies.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Montgomery Al
02.2018 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined call handling processes, reducing average response time while maintaining quality standards.
- Analyzed customer interactions to identify trends and recommend improvements in service delivery.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Medical Assisting
H. Councill Trenholm State Community College
Montgomery, AL01-2021
Skills
Scheduling
Strong communication skills
HIPAA compliance awareness
Effective written and verbal communication
Relationship building
Knowledgeable in [software]
Provider enrollment expertise
Sales experience
Customer service background
Data entry skills
Problem-solving abilities
Appointment scheduling
Quality Assurance Controls
Spreadsheets
Microsoft Outlook
Customer Relations
Critical Thinking
Administrative Support
Call Center Operations
Data Collection
Typing Proficiency
Multi-Task Management
Typing 30 WPM
Microsoft Office Expertise
Customer Service
Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Provider Enrollment Specialist
Gainwell Technologies
11.2025 - Current
Customer Services Rep
Sykes Foundever
08.2021 - 10.2025
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
02.2018 - 01.2020
Medical Assisting
H. Councill Trenholm State Community College