Hayley Brough

● Client services, implementation and on boarding, managed team of 60 employees, onshore and offshore teams.

● Privileging, credentialing, re-credentialing, initial enrollments with payers in many states to include AK, AZ, CA,TX, IL, MA, RI, NY, MS, LA, PA, NJ, GA, KY, OH, and AL.

● Management of provider portals including PECOS, NPPES, CAQH, Availity and more

● Provider Enrollment Supervisor responsibilities include coaching and training on multiple payer platforms,troubleshooting enrollment issues, resolving AR issues and claim denials, onboarding new provider enrollment specialists, employee reviews and productivity tracking, creating and maintaining payer SOPs, generating and maintaining reports for clients and supervisors, auditing claim issues and resolving

● MCO management and client services, implementation and client onboarding. Managing a team of 9 employees

● Hospital and ASC Privileging, credentialing, re-credentialing, initial enrollments in AZ, CO, MD and TN markets.

● Provider Licensing Management

● Management of provider portals including PECOS, NPPES, CAQH, Availity and more

● Provider Enrollment Supervisor responsibilities include coaching and training on multiple payer platforms, troubleshooting enrollment issues, onboarding new provider enrollment specialists, employee reviews and productivity tracking, creating and maintaining payer SOPs, generating and maintaining reports for clients and supervisors, auditing claim issues and resolving

• Manage multiple concurrent projects, ensuring alignment with organizational priorities and objectives.
• Develop project plans, schedules, and task breakdowns to guide execution from initiation through closure.
• Facilitate communication among internal teams, leadership, and stakeholders to maintain transparency.
• Oversee procurement, vendor coordination, and resource allocation to support project goals.
• Provide routine project updates, risk assessments, and progress reports to clients and leadership.

• Delivered projects by managing timelines, adjusting resources, and mitigating risks to stay on track.
• Enhanced client satisfaction through proactive communication and consistent project visibility.
• Collaborated with leadership to ensure project objectives supported company-wide strategies.
• Coordinated procurement processes, vendor relationships, and budgeting requirements.
• Managed project scheduling, documentation, and compliance requirements across multiple teams.