Amber Jones
St. Michael,MN
Summary
Knowledgeable and dedicated service professional with extensive experience in the Service Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Expert
MSX International Inc.
Minneapolis, MN
06.2023 - Current
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Streamlined the product development process for faster market entry, collaborating with cross-functional teams.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Developed comprehensive training materials, enabling team members to better understand products and improve their skills.
Reservations Coach
MSX International Inc.
Minneapolis, MN
03.2023 - 06.2023
- Developed innovative product strategies for increased sales and customer satisfaction.
- Collaborated with cross-functional teams to streamline product development processes.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Conducted comprehensive training sessions for Automotive Service teams, resulting in improved product knowledge and increased sales figures.
Service Advisor
Luther Automotive Group
08.2021 - 12.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Advisor
MarineMax
03.2021 - 08.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Represented clients in planning and implementation of optimal scheduled maintenance strategies.
- Oversaw complete project life cycles from initial concepts to final walk-throughs and inspections of vessels.
- Prepared proposals, cost estimates, presentations and reports for new projects.
- Communicated issues to supervisor and helped develop solutions.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Marine Service Technician
MarineMax
05.2020 - 03.2021
- Completed diagnosis and repairs of marine engines and drive transmissions.
- Operated and maintained computer systems and equipment.
- Updated and maintained work order records for accurate customer billing and budgeting.
- Extensive knowledge of major boat brands.
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Evaluated ongoing work to check progress and maintain pace against schedule demands.
- Maintained adherence to appropriate health and safety standards to protect crew members and reported promptly on issues of concern.
Coordinator
Life Time Fitness Inc.
10.2022 - Current
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered and maintained departmental records in company database.
Customer Service Representative
Graco Manufacturing
05.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Personal Care Taker
Personal Employer
03.2019 - 03.2020
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized different types of activities to enhance physical and intellectual development.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
- Drove children to dance, cheer and sports practices.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Military Police Officer
United States Navy, USN
12.2015 - 08.2017
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Provided emergency response security, eliminating hazards and potential dangers.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Searched vehicles, buildings, and homes for evidence of stolen property.
- Employed negotiation techniques to diffuse hostile situations.
- Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
- Gathered evidence, processed crime scenes and questioned witnesses and suspects.
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
Harbor Patrolman
United States Navy, USN
04.2016 - 03.2017
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Maintained steering and navigation equipment in good working order to prevent errors and unnecessary delays.
- Towed, pushed or guided other boats, barges or rafts.
- Performed inspections to complete regular and preventive maintenance on equipment, keeping optimal functionality, performance and durability for each piece of equipment under care.
- Kept up to date on crew needs and inventories in order to maintain adequate supplies for forecasted demand.
Education
Associate of Applied Science - Criminal Justice
Tidewater Community College
Norfolk, VA04.2024
Military Police Academy - Criminal Justice
Lackland AFB, Master-At-Arms School
04.2016
High School Diploma -
Elk River Senior High School
Elk River, MN06.2015
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Needs Assessment
- Customer Retention Strategies
- Responding to Difficult Customers
- Customer Account Management
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Product quality assurance
- Product performance metrics
Certification
- CFR - Certified First Responder
- EMR - Emergency First Responder
- EVOC - Emergency Vehicle Operators Course
- Top Secret Security Clearance
- CPR Certified
- First Aid
- AED Certified
- Qualified Level II Swimmer
- Certified Boat Coxswain/Crew member
Additional Information
Volunteer for Heartland Hospice, Hospice Aide/Caretaker- Virginia Beach, VA-1.5 years
Virginia Beach Humane Society Volunteer- 1.5 years
Timeline
Product Expert
MSX International Inc.
06.2023 - Current
Reservations Coach
MSX International Inc.
03.2023 - 06.2023
Coordinator
Life Time Fitness Inc.
10.2022 - Current
Customer Service Representative
Graco Manufacturing
05.2022 - 07.2022
Service Advisor
Luther Automotive Group
08.2021 - 12.2021
Service Advisor
MarineMax
03.2021 - 08.2021
Marine Service Technician
MarineMax
05.2020 - 03.2021
Personal Care Taker
Personal Employer
03.2019 - 03.2020
Harbor Patrolman
United States Navy, USN
04.2016 - 03.2017
Military Police Officer
United States Navy, USN
12.2015 - 08.2017
Associate of Applied Science - Criminal Justice
Tidewater Community College
Military Police Academy - Criminal Justice
Lackland AFB, Master-At-Arms School
High School Diploma -
Elk River Senior High School