Amber Jones
Private Duty Childcare
Rockville,MD
23
years of professional experience
Dedicated professional seeking Customer Support role with 22 years of diverse experience. Proven expertise in customer relationship management, problem resolution, and maintaining high customer satisfaction, demonstrated through roles in banking and retail. Strong skills in transaction processing, communication, and cross-selling, with a consistent track record of exceeding customer expectations.
Work History
Childcare Provider
14 Years 5 Months- Deliver reliable childcare services and manage daily schedules and transportation for children.
- Facilitate educational activities to support children's developmental milestones.
Math Instructor
6 Months- Delivered tailored mathematics instruction to K–12 students, adapting lessons to accommodate diverse learning styles.
- Assessed student progress, providing feedback to ensure understanding and improvement in mathematical concepts.
- Enhanced students' critical-thinking and problem-solving abilities through targeted exercises and support.
- Increased student math proficiency scores by 30% through personalized lesson plans and targeted support.
- Successfully engaged 90% of students in interactive learning activities, enhancing their critical-thinking and problem-solving skills.
Teller
3 Years 6 Months- Processed a variety of financial transactions, including deposits, withdrawals, and loan payments, while maintaining a customer satisfaction score of 4.9/5.
- Identified customer needs to recommend suitable banking products and ensured compliance with banking regulations and fraud prevention procedures.
Shift Supervisor
6 Years 6 Months- Oversaw daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored team members, enhancing their skills and productivity.
- Managed cash handling and deposits, maintaining accuracy and security.
Sales Associate
1 Year 9 Months- Assisted customers with inquiries and transactions, ensuring a seamless shopping experience.
- Processed sales and returns efficiently while promoting store credit programs and maintaining appealing merchandise displays.
Education
Associate of Arts (A.A.) - General Studies
High School Diploma
Skills
Cash Handling
Transaction Processing
Banking Operations
Customer Relationship Management
Sales & Cross-Selling
Financial Product Recommendations
Teller Operations
ATM Operations
Data Entry
Record Keeping
Problem Resolution
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Banking Software
Data Entry Systems
Point-of-Sale Systems
Office Equipment
Customer Service
Customer Satisfaction
Timeline
Math Instructor
Mathnasium
08.2024 - 02.2025Read More
Childcare Provider
Private Duty Childcare
04.2012 - CurrentRead More
Teller
PNC Bank
10.2008 - 04.2012Read More
Shift Supervisor
Papyrus
08.2004 - 02.2011Read More
Sales Associate
Old Navy
06.2003 - 03.2005Read More
MAST Academy
High School Diploma
Read More
Montgomery College
Associate of Arts (A.A.) from General Studies
Read More