Hi, I’m
AMBER JOSEPH
MASCOUTAH,ILLINOIS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
years of professional experience
Work History
St. Clair County Courthouse
Clerk
10.2021 - Current
Job overview
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Entered financial data using FMS, following procedures to keep information private.
AHW
Budtender
08.2019 - 10.2021
Job overview
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Read industry publications to maintain knowledge on current and future bud trends.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Coursera, Online
UX Design Certificate from UX Design
Hillsboro Senior High School, Hillsboro
High School Diploma from General
05.2007
Jefferson College
Certificate of Mastery in Culinary Arts
Skills USA Baking Competition
2007
Skills
- Working knowledge of Microsoft Word, Microsoft PowerPoint; Microsoft Publisher
- Excellent Customer Service
- Well-rounded Administrative experience
Timeline
Clerk
St. Clair County Courthouse
10.2021 - Current
Budtender
AHW
08.2019 - 10.2021
Coursera
UX Design Certificate from UX Design
Hillsboro Senior High School
High School Diploma from General
Jefferson College
Certificate of Mastery in Culinary Arts
Skills USA Baking Competition
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