Hi, I’m
AMBER JOSEPH
MASCOUTAH,ILLINOIS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
years of professional experience
Work History
St. Clair County Courthouse
Clerk
2021.10 - Current (2 years & 11 months)
Job overview
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Entered financial data using FMS, following procedures to keep information private.
AHW
Budtender
2019.08 - 2021.10 (2 years & 2 months)
Job overview
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Read industry publications to maintain knowledge on current and future bud trends.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Coursera , Online
UX Design Certificate from UX Design
Hillsboro Senior High School , Hillsboro
High School Diploma from General
05.2007
Jefferson College
Certificate of Mastery in Culinary Arts
Skills USA Baking Competition
2007
Skills
- Working knowledge of Microsoft Word, Microsoft PowerPoint; Microsoft Publisher
- Excellent Customer Service
- Well-rounded Administrative experience
Timeline
Clerk
St. Clair County Courthouse
2021.10 - Current (2 years & 11 months)
Budtender
AHW
2019.08 - 2021.10 (2 years & 2 months)
Coursera
UX Design Certificate from UX Design
Hillsboro Senior High School
High School Diploma from General
Jefferson College
Certificate of Mastery in Culinary Arts
Skills USA Baking Competition
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