Amber Jousma
Mecosta,MI
Summary
Driven healthcare professional with experience at Metro Health University of Michigan Health, excelling in patient communication and venipuncture. Demonstrated ability to improve patient satisfaction through effective specimen handling and adherence to HIPAA compliance. Skilled in both technical procedures and compassionate care, achieving high levels of accuracy and patient trust.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Metro Health University Of Michigan Health
Grand Rapids, MI
07.2024 - 08.2024
- Monitored patients for reactions and verified sample quality.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
Direct Care Worker
Holland Home
Grand Rapids, MI
03.2014 - 08.2016
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Service Coordinator
Meijer
Plainwell, MI
08.2008 - 12.2012
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Phlebotomy -
Mid Michigan Community College
Harrison, MI08.2024
Diploma -
Otsego High School
Otsego, MI06.2009
Skills
- Specimen labeling
- Patient Communication
- HIPAA Compliance
- Universal Precautions
- Venipuncture
- Medical terminology knowledge
- Specimen handling
- Sample and specimen collection
- Communication abilities
- Specimen labeling procedures
- Patient Care
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomy Student
Metro Health University Of Michigan Health
07.2024 - 08.2024
Direct Care Worker
Holland Home
03.2014 - 08.2016
Service Coordinator
Meijer
08.2008 - 12.2012
Phlebotomy -
Mid Michigan Community College
Diploma -
Otsego High School