Amber Kapcsos
Johnstown,Pa
Summary
Dedicated advocate with a personal history of substance use and recovery, offering years of experience in supporting individuals and families through recovery journeys. Committed to addressing the unique needs of clients by leveraging strong listening skills and an energetic approach to foster meaningful connections. Well-versed in local charity organizations and programs, with extensive involvement in drug and alcohol dependency groups. Proven expertise in medically assisted treatment programs enhances the ability to provide compassionate guidance and support to those in need.
Overview
25
25
years of professional experience
1
1
Certification
Work History
DSP Direct Support Professional
Valley Community Services
02.2025 - Current
- Provided direct support to 4 clients in a Community living arrangement to individuals with developmental disabilities in daily living activities.
- Collaborated with Behavioral teams to develop personalized care plans and track progress.
- Monitored client behaviors and implemented strategies to promote positive outcomes and independence.
- Trained and mentored new staff on best practices for client interaction and safety protocols.
- Facilitated communication between clients, families, and service providers to ensure comprehensive support.
- Conducted regular assessments of client needs, adjusting care approaches as necessary for effectiveness.
- Developed and led group activities that enhanced social skills and community engagement for clients.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Advocated for client rights, ensuring access to necessary resources and services within the community.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Prep Cook
Conemaugh Memorial medical
07.2024 - Current
- Responsibility to provide breakfast, lunch and dinner to 500 hospital patients and staff.
- Multi-tasked to meet patient and customer needs efficiently, while ensuring all dishes were prepared correctly
- Maintained a clean and organized work area
- Demonstrated knowledge of food allergens and special diets
- Ensured all ingredients were fresh and in good condition
- Assist other kitchen duties as needed
- Ensured the cleanliness and sanitation of all kitchen equipment
- Prepared and cooked food items in accordance with company recipes, standards, and health and safety regulations
School Cafeteria Cook
Westmont Elementary School
09.2023 - 09.2024
- Responsibility to serve 150 Elementary students and staff breakfast and lunch
- Collaborated with other staff members to ensure efficient operations in the kitchen
- All students were served the proper portions and foods that are set by the administration
- Maintained a friendly and professional demeanor with all staff
- Followed safety protocols and procedures to ensure a safe and secure work environment for the students.
- Monitored dishwasher temperature and pressure to ensure proper sanitation
- Loaded and unloaded dishwashers efficiently
- Maintain a clean work environment. Sweep and mop floors
- Inventory and stocking duties
- Operated kitchen equipment such as ovens, fryers, and grills in a safe and efficient manner
- Monitored food temperatures to ensure food quality and safety
Meat packer/ Cashier
Pudliner Packing
09.2018 - 11.2023
- Responsibility to serve public and to follow USDA regulations in meat packing production
- Weighed, priced, and labeled meat for sale
- Performed cashier duties in a high-volume retail environment
- Cut and portioned meat into the desired sizes and weights for customers
- Demonstrated an advanced understanding of meat cuts and preparation techniques
- Required to lift 50 lbs.
Cook
Scotts by Dam
05.2016 - 07.2018
- Responsibility to prepare menu items for up to 60 eat in and 100 take-out customers
- Planned and prepared meals in a timely manner
- Ensured compliance with food safety regulations
- Open and closing kitchen duties
- Answer telephone and take food orders
- Stock and inventory all kitchen food items
Bartender/Cook
Dively's tavern
08.2010 - 03.2016
- Responsibility to serve public in a tavern atmosphere
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Ensured compliance with safety and sanitation regulations
- Maintained a clean and organized bar area
Waitress/Bartender
Blvd Grill
08.2008 - 07.2010
- Responsibility for opening duties and serve public in a restaurant setting
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Monitored the dining area for any maintenance or safety issues and took corrective action when needed
- Provided knowledgeable and courteous service
- Maintained a friendly and positive attitude in a fast-paced environment
- Demonstrated excellent multitasking abilities tasks during peak hours
Waitress
Johnstown Brewing Company
03.2003 - 04.2007
Environmental Services
Conemaugh Memorial Medical Center
04.2001 - 12.2001
Education
PA certification Board - Recovery Specialist
09.2021
Completed 78 PCB approved Hours for the Recovery Specialist Curriculum
06.1995
Academic
06.1991
Skills
- Thrives in fast-paced environments
- Client support
- Skilled in high-stress environments
- Effective multitasking
- Effective communication
- Attentive listening
- Collaborative teamwork skills
- Effective multitasking
- Consistent reliability
- Effective interpersonal communication
- Active listening
- Effective communication
- Decision-making
- Adaptability to change
- CPR/AED certification
- Upholding privacy standards for patients
- Teamwork
- Goal setting
Accomplishments
- Achieved multiple certifications from Relais by completing 24 hours of training courses with accuracy and efficiency.
Certification
- DSP Direct support professional and CPS Community Participation Support Training- Febuary 2025-July 2025
licences
Driving License: Current Pa Class C Drivers Licence
Clearances
- Pa Child Abuse History certification 2024 for Dept of Health and Education
- Pa federal criminal History background check and CHRI 2024 for Dept of Health and Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DSP Direct Support Professional - Valley Community Services
02.2025 - Current
Prep Cook - Conemaugh Memorial medical
07.2024 - Current
School Cafeteria Cook - Westmont Elementary School
09.2023 - 09.2024
Meat packer/ Cashier - Pudliner Packing
09.2018 - 11.2023
Cook - Scotts by Dam
05.2016 - 07.2018
Bartender/Cook - Dively's tavern
08.2010 - 03.2016
Waitress/Bartender - Blvd Grill
08.2008 - 07.2010
Waitress - Johnstown Brewing Company
03.2003 - 04.2007
Environmental Services - Conemaugh Memorial Medical Center
04.2001 - 12.2001
PCB Pennsylvania Certification Board - PA certification Board, Recovery Specialist
Greater Johnstown High School - ,
West End Catholic - , Academic