Joanna Harkness
Puyallup
Summary
Dedicated Direct Support Professional with experience at Total Living Concept, skilled in developing personalized care plans and collaborating with multidisciplinary teams. Recognized for problem-solving abilities and clear communication, ensuring client safety and comfort. Proven track record in monitoring health progress and training caregivers, enhancing overall care quality.
Overview
9
9
years of professional experience
Work History
DSP Direct Support Professional
Total Living Concept
Auburn, WA
08.2023 - Current
- Assisted individuals with daily living activities to enhance quality of life.
- Developed and implemented personalized care plans to meet client needs.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
- Monitored client progress and reported changes to healthcare professionals promptly.
- Maintained accurate documentation of client interactions and care provided.
Caregiver
Pam Group Home
Puyallup, WA
02.2016 - 07.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Implemented personalized care plans to meet individual client needs.
- Monitored and documented client health progress, reporting changes to healthcare professionals.
- Coordinated medication administration, ensuring adherence to prescribed schedules.
- Trained new caregivers on best practices for patient care and safety protocols.
Sales Associate
Lane Bryant
Puyallup, WA
11.2018 - 08.2019
- Enhanced customer engagement through personalized service and product recommendations.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Managed inventory levels and conducted stock replenishment to ensure product availability.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Souls Harbor Christian Academy
Tacoma, WASkills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attentive to people
- Clear communication
- Adaptability and flexibility
Timeline
DSP Direct Support Professional
Total Living Concept
08.2023 - Current
Sales Associate
Lane Bryant
11.2018 - 08.2019
Caregiver
Pam Group Home
02.2016 - 07.2023
Souls Harbor Christian Academy