Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Harkness

Puyallup

Summary

Dedicated Direct Support Professional with experience at Total Living Concept, skilled in developing personalized care plans and collaborating with multidisciplinary teams. Recognized for problem-solving abilities and clear communication, ensuring client safety and comfort. Proven track record in monitoring health progress and training caregivers, enhancing overall care quality.

Overview

9
9
years of professional experience

Work History

DSP Direct Support Professional

Total Living Concept
08.2023 - Current
  • Assisted individuals with daily living activities to enhance quality of life.
  • Developed and implemented personalized care plans to meet client needs.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
  • Monitored client progress and reported changes to healthcare professionals promptly.
  • Maintained accurate documentation of client interactions and care provided.

Caregiver

Pam Group Home
02.2016 - 07.2023
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Implemented personalized care plans to meet individual client needs.
  • Monitored and documented client health progress, reporting changes to healthcare professionals.
  • Coordinated medication administration, ensuring adherence to prescribed schedules.
  • Trained new caregivers on best practices for patient care and safety protocols.

Sales Associate

Lane Bryant
11.2018 - 08.2019
  • Enhanced customer engagement through personalized service and product recommendations.
  • Trained new associates on sales techniques and product knowledge to improve team performance.
  • Managed inventory levels and conducted stock replenishment to ensure product availability.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Souls Harbor Christian Academy
Tacoma, WA

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Time management
  • Attentive to people
  • Clear communication
  • Adaptability and flexibility

Timeline

DSP Direct Support Professional

Total Living Concept
08.2023 - Current

Sales Associate

Lane Bryant
11.2018 - 08.2019

Caregiver

Pam Group Home
02.2016 - 07.2023

Souls Harbor Christian Academy

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Joanna Harkness