AMBER KERR
Ruther Glen,VA
Summary
Personable and dedicated worker with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success and goals. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Quick learner and always up for a challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Screener
KINGS DOMINION AMUSEMENT PARK
04.2023 - Current
- Conducted bag and stroller searches to locate prohibited items such as weapons.
- Performed handheld wand searches of guest triggering machine alarms to determine items warranting further investigation.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
CUSTOMER SERVICE ASSOCIATE
LOWES HOME IMPROVEMENT
07.2020 - 12.2020
- Consulted with customers to ensure needs, questions and concerns were addressed
- Maintained inventory and ensured products were stocked, noting any items which were low in inventory to ensure that product orders were made
- Communicated with customers regarding custom orders and arrivals of their orders while also scheduling pick up or delivery arrangements
- Organized consultations with specialist for renovations and home improvement projects
- Maintained electronic files for customer profiles as well as inventory needs.
QUALITY CONTROL AUDITOR
MASONITE
06.2016 - 05.2020
- Built relationships with customers to facilitate communication
- Participated in technical trainings and workshops to improve skills and boost overall knowledge
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements
- Performed visual inspections of finished products
- Analyzed issues and recommended corrective actions to improve final results
- Laid out suggestions to improve quality controls and operations standards
- Highlighted compliance issues for management team.
TEAM LEADER / MANAGER
QDOBA
01.2015 - 05.2016
- Assigned daily employee tasks and monitored activity and completion
- Tracked receipts, employee hours and inventory movements
- Worked with team members to improve performance and implement training updates
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
CASHIER / TRAINER
PANERA BREAD
04.2013 - 12.2014
- Checked prices for customers and processed items sold by scanning barcodes
- Reviewed and resolved differences between accounting information and cash drawer
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
BACHELOR OF SCIENCE - Criminal Justice, Psychology And Human Services
Old Dominion University
Norfolk, VA12.2022
ASSOCIATES OF ARTS - Criminal Justice
Lord Fairfax Community College
Luray08.2021
Page County High School
Shenandoah, VA06.2011
Skills
- Customer Service
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Creative Problem Solving
- Time Management and multitasking
- Team-Oriented and Cooperative
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Crew and Passenger Safety
Certification
- American Heart Association, Heartsaver First Aid CPR AED. Received 5/13/2023, Expiration 5/2025
- QPR Pro Gatekeeper Training Online - Received May 28th 2023
Timeline
Security Screener
KINGS DOMINION AMUSEMENT PARK
04.2023 - Current
CUSTOMER SERVICE ASSOCIATE
LOWES HOME IMPROVEMENT
07.2020 - 12.2020
QUALITY CONTROL AUDITOR
MASONITE
06.2016 - 05.2020
TEAM LEADER / MANAGER
QDOBA
01.2015 - 05.2016
CASHIER / TRAINER
PANERA BREAD
04.2013 - 12.2014
BACHELOR OF SCIENCE - Criminal Justice, Psychology And Human Services
Old Dominion University
ASSOCIATES OF ARTS - Criminal Justice
Lord Fairfax Community College
Page County High School