Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Kerzanet

Chesapeake,VA

Summary

Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Repair Coordinator

Air Systems International
09.1999 - Current
  • Answer NEC multi line phone
  • Customer service calls and walk ins
  • Troubleshooting equipment
  • Freight Claims
  • Purchasing/Accounting
  • Order Entry
  • Repairs and Return paperwork
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Contributed to development, implementation and execution of maintenance programs.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Sales Associate

Express Inc
Chesapeake
09.2018 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Children's Place
Chesapeake
05.2015 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.

Education

Diploma -

Indian River High School
Chesapeake, VA
1996

Skills

  • 25 years of customer service - in person and phone
  • Excel and Word proficient
  • Coordinating Repairs
  • Repair Negotiations
  • Customer Satisfaction
  • Inventory Audits
  • Repair Quotes
  • Operational Standards
  • Verbal and Written Communication

Timeline

Sales Associate

Express Inc
09.2018 - 09.2020

Sales Associate

Children's Place
05.2015 - 09.2018

Repair Coordinator

Air Systems International
09.1999 - Current

Diploma -

Indian River High School
Amber Kerzanet