Amber Kinder
Foster,WV
Overview
8
8
years of professional experience
Work History
MENTOR/TRAINING
CVS Healthcare
08.2022 - Current
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Designed and delivered web-based, self-directed learning materials.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
Customer Service Advocate
CareFirst BCBS
07.2018 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Polysomnographic Technologist
Charleston Sleep Solutions
01.2016 - 07.2018
- Collected and analyzed patient information to identify and meet patient-specific mental and physical limitations.
- Explained study procedures, findings and diagnoses to patients to promote understanding of disorders and recommended treatments.
- Selected and calibrated appropriate equipment for testing to make adjustments and verify proper functioning.
- Monitored study-tracing quality to achieve artifact-free signals.
- Operated closed-circuit television cameras to record patient sleep activities and observe patient during tests.
- Documented routine observations to facilitate scoring and interpretation of polysomnographic results.
- Monitored sleep study participants to measure and record patient data such as Metric, Metric and Metric.
- Applied electrodes and sensors to patients for sleep studies.
- Used Software to generate accurate reports by tabulating sleep, wake and clinical event data.
- Prepared detailed reports of findings and offered insights to aid in diagnosis of disorders.
- Studied polysomnograms to recognize abnormal respiratory patterns and arrhythmias.
- Performed routine positive airway pressure, interface fitting and desensitization.
Education
Associate Of Business Administration -
West Virginia State University
Institute, WVAssociates In Respiratory Science - Respiratory Therapy
Washington State Community College
Marietta, OH05.2016
Skills
- Individual Tutoring
- Educational Support
- Direct Supervision
- Scheduling
- Academic Advisement
- Skill Development
- Career Counseling
- Group Instruction
- Effective Leadership
- Relationship Building
- Activity Planning
- Regulatory Compliance
- Student Counseling
- Case Management
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
MENTOR/TRAINING
CVS Healthcare
08.2022 - Current
Customer Service Advocate
CareFirst BCBS
07.2018 - 08.2022
Polysomnographic Technologist
Charleston Sleep Solutions
01.2016 - 07.2018
Associate Of Business Administration -
West Virginia State University
Associates In Respiratory Science - Respiratory Therapy
Washington State Community College