Amber King

• Coordinated activities between different departments such as Front Office or Maintenance.
• Conducted regular performance reviews with staff members to measure progress and set goals.
• Inspected and monitored housekeeping standards to ensure high quality of service.
• Monitored use of chemicals used in the cleaning process to ensure safe working environment for employees.
• Ensured compliance with safety regulations in the workplace.
• Resolved customer complaints promptly and professionally.
• Assigned tasks to housekeeping staff, ensuring that all duties were completed in a timely manner.
• Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
• Created schedules for housekeeping staff based on occupancy levels and special events.
• Maintained up-to-date records of supplies, equipment, and cleaning materials.
• Analyzed customer feedback surveys to identify areas needing improvement within Housekeeping Department operations.
• Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Laundered sheets and removed stains to restore linens to pristine condition.
• Interacted pleasantly with clients and guests when performing daily duties.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Organized supplies for use based on expected customer needs.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Used standard personal protective equipment to minimize chemical splashing incidents.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Communicated with maintenance team on damages to repair.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Prepared work schedules for associates to promote proper staffing levels.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Practiced safe work habits and wore protective safety equipment.
• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Sustained safety protocols to support proper and cost-effective equipment and material usage.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Sorted and counted linens and organized in storage areas.
• Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
• Reported damage or theft of hotel property to management.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

• Prepared reports summarizing activities performed by housekeeping staff members.
• Followed departmental policies related to infection control practices in order to reduce potential health risks within the facility.
• Ensured that housekeeping staff followed proper cleaning procedures and standards.
• Maintained a clean and safe environment for all patients, staff, and visitors.
• Attended meetings and training sessions as required by management.
• Assessed areas needing attention and determined appropriate action plans.
• Conducted regular rounds throughout the building to identify any unsafe conditions or hazards requiring corrective action.
• Supervised a team of up to 10 housekeepers in the performance of their duties.
• Trained new employees on proper sanitation techniques and safety protocols.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Verified each completed room against standard plans to maintain consistency.
• Performed daily inspections of patient rooms, nursing units, restrooms, and other common areas to ensure they met hospital standards of cleanliness.

General cleanliness of assigned area(s) including but not limited to

• Swept, mopped, scrubbed and waxed floors.
• Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
• Responded promptly to customer inquiries regarding services provided by the department.
• Emptied trash receptacles and disposed of waste materials properly.
• Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
• Maintained cleaning equipment in a clean and orderly fashion.
• Maintained inventory of cleaning supplies used throughout shift.
• Stocked linen closets with fresh linens as needed.
• Emptied trash cans and replaced liners as needed.
• Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
• Exceeded facility standards regularly by working with detail-oriented approach.
• Responded quickly to calls for spills and other potentially dangerous situations.
• Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Attended required training sessions related to housekeeping tasks.
• Responded promptly to requests for housekeeping services from staff or visitors.
• Used ladders to reach high ceilings and walls for dusting purposes.
• Assisted in the set-up of conference rooms for meetings or events.
• Reported any damages or maintenance needs to supervisor immediately upon discovery.
• Replenished supplies such as soap, toilet paper and paper towels in restrooms.
• Adhered to departmental policies regarding safety protocols while performing job duties.
• Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes
• Vacuumed carpets and upholstered furniture.
• Dusted furniture, pictures, window sills and other surfaces.
• Kept storage areas organized and free of clutter by disposing of unused items appropriately.
• Removed spots from rugs using appropriate
• Inspected all areas after completion of work to ensure that they were cleaned properly.