Amber Kirkaldie
Billings,MT
Overview
25
25
years of professional experience
Work History
National Field Support Agent Rep I
Charter Communications, Time Warner Cable
Billings, MT
10.2024 - Current
- Recorded and maintained relevant notes for each client and work order.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Gathered, organized, and input data into Software.
- Managed a high volume of service requests from clients, utilizing strong organizational skills to prioritize tasks accordingly.
- Enhanced team efficiency by providing timely and accurate technical support to field agents.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Fuel Station Attendant
Sam's Club
Billings, MT
07.2023 - 09.2023
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
Certified Nursing Assistant
Northern Montana Care Center
Havre, MT
05.2015 - 09.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Hi-Line Retirement Center
Malta, MT
02.2013 - 05.2015
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
Fire Fighter, Type 2
Bureau Of Indian Affairs
Harlem, MT
07.2007 - 10.2007
- Reduced property damage during firefighting operations by employing advanced techniques and equipment.
- Collaborated with other first responders to ensure seamless coordination during emergency situations.
- Conducted regular maintenance on firefighting apparatuses, maintaining optimal operational readiness at all times.
- Provided critical support during natural disasters, working closely with local agencies to mitigate risks and protect lives and property.
- Supported incident command staff with accurate documentation and record-keeping during major incidents, promoting effective decision-making processes.
- Utilized problem-solving skills to identify potential hazards within various environments, mitigating risks before incidents occurred.
- Actively participated in post-incident debriefings, contributing valuable insights to improve future response efforts.
- Demonstrated strong leadership qualities by mentoring new firefighters and assisting them in their professional growth within the department.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
Waitress
Deb's Diner
Harlem, MT
02.2007 - 07.2007
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Fire Fighter, Type 2
Bureau Of Land Management
Zortman, MT
03.2003 - 10.2003
- Reduced property damage during firefighting operations by employing advanced techniques and equipment.
- Collaborated with other first responders to ensure seamless coordination during emergency situations.
- Conducted regular maintenance on firefighting apparatuses, maintaining optimal operational readiness at all times.
- Provided critical support during natural disasters, working closely with local agencies to mitigate risks and protect lives and property.
- Increased public trust through exceptional customer service when interacting with the community during non-emergency situations.
- Participated in rigorous training exercises to enhance technical skills and maintain peak physical fitness for duty performance.
- Utilized problem-solving skills to identify potential hazards within various environments, mitigating risks before incidents occurred.
- Actively participated in post-incident debriefings, contributing valuable insights to improve future response efforts.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Assisted with regular maintenance of firefighting equipment.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Evaluated areas after containing fires to identify and suppress hot spots.
Fire Fighter, Type 2
Bureau Of Indian Affairs
Harlem, MT
07.2002 - 10.2002
- Utilized problem-solving skills to identify potential hazards within various environments, mitigating risks before incidents occurred.
- Actively participated in post-incident debriefings, contributing valuable insights to improve future response efforts.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Fire Fighter, Type 2
Bureau Of Indian Affairs
Harlem, MT
08.2001 - 10.2001
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Bartender
Hi-Way 2 Bar
Dodson, MT
12.2000 - 08.2001
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
None - Diesel Mechanics Technology
Montana State University - Northern
Havre, MTHigh School Diploma - Generals
Dodson High School
Dodson, MT05.2001
Skills
- Quick Decision Making
- Self-Motivation and Initiative
- Attention to Detail
- Strong Work Ethic
- Problem Solving
Timeline
National Field Support Agent Rep I
Charter Communications, Time Warner Cable
10.2024 - Current
Fuel Station Attendant
Sam's Club
07.2023 - 09.2023
Certified Nursing Assistant
Northern Montana Care Center
05.2015 - 09.2021
Certified Nursing Assistant
Hi-Line Retirement Center
02.2013 - 05.2015
Fire Fighter, Type 2
Bureau Of Indian Affairs
07.2007 - 10.2007
Waitress
Deb's Diner
02.2007 - 07.2007
Fire Fighter, Type 2
Bureau Of Land Management
03.2003 - 10.2003
Fire Fighter, Type 2
Bureau Of Indian Affairs
07.2002 - 10.2002
Fire Fighter, Type 2
Bureau Of Indian Affairs
08.2001 - 10.2001
Bartender
Hi-Way 2 Bar
12.2000 - 08.2001
None - Diesel Mechanics Technology
Montana State University - Northern
High School Diploma - Generals
Dodson High School