Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Damen Whitehead

Oakland,CA

Summary

Dynamic Support/Bail Bond Agent with proven success at Bad Boy Bail Bonds, leveraging strong negotiation skills and cash management expertise to secure favorable bond terms. Recognized for enhancing client satisfaction through efficient service and personalized payment plans, while maintaining compliance with regulations and utilizing advanced background research techniques.

Overview

25
25
years of professional experience

Work History

Support/Bail Bond Agent

Bad Boy Bail Bonds
03.2015 - 03.2025
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
  • Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
  • Processed payments from defendants to secure bonds.
  • Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
  • Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
  • Streamlined the bail bond application process for faster client turnaround times.
  • Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.
  • Answered all customer inquiries.
  • Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
  • Utilized advanced skip tracing techniques to locate individuals who failed to meet their obligations under the terms of their bonds, minimizing losses incurred by our agency.
  • Leveraged strong negotiation skills to secure favorable settlements on forfeited bonds, minimizing financial impact to our agency.

Legal Debt Collector/Fraud Recovery Specialist

GORDON & WONG LAW GROUP PC AKA TAYLOR GORDON LAW GROUP PC
07.2004 - 03.2014
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

Debt Collector/Vehicle Repossession Manager

FIRESIDE THRIFT
07.2000 - 06.2004
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

High School Diploma -

Skyline High
Oakland, CA

Skills

  • Searching records
  • Quick decision making
  • Strong negotiation skills
  • Cash management
  • Background research
  • Stress tolerance
  • Processing credit card payments

Languages

English
Full Professional

Timeline

Support/Bail Bond Agent

Bad Boy Bail Bonds
03.2015 - 03.2025

Legal Debt Collector/Fraud Recovery Specialist

GORDON & WONG LAW GROUP PC AKA TAYLOR GORDON LAW GROUP PC
07.2004 - 03.2014

Debt Collector/Vehicle Repossession Manager

FIRESIDE THRIFT
07.2000 - 06.2004

High School Diploma -

Skyline High

Similar Profiles

CREATE PROFILE
Damen Whitehead