Amber Knicely
Danville,IL
Summary
Proven Service Coordinator and Cashier with a track record of enhancing customer satisfaction and streamlining service delivery at Meijer. Expert in POS system management and adept at time management, I significantly improved transaction efficiency. Skilled in mentoring new staff, my leadership contributed to a 30% increase in team performance.
Overview
4
4
years of professional experience
Work History
Cashier
Meijer
Danville, IL
05.2023 - Current
- Verified customer age requirement for alcohol or tobacco purchases.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Followed company security procedures for handling large sums of money.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
BP Gas Station Service
Danville, IL
03.2022 - 04.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed other duties as assigned by management.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Service Coordinator
Meijer
Danville, IL
01.2021 - 10.2021
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Maintained accurate records of services provided for each client.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Researched, identified and resolved customer complaints in a timely manner.
- Addressed and resolved client complaints and issues in a timely manner.
- Identified needs of customers promptly and efficiently.
- Facilitated training sessions for new employees on company policies and procedures.
Education
High School Diploma -
Danville High School
Danville Il01-2005
Some College (No Degree) - Management
Danville Area Community College
Danville, ILSkills
- Returns processing
- Product restocking
- Drawer balancing
- Point-of-sale system
- Time management skills
- Merchandise restocking
- POS system
- Cash register operations
- Deposit preparation
- Cash-handling procedures
- Inventory tracking
Timeline
Cashier
Meijer
05.2023 - Current
Cashier
BP Gas Station Service
03.2022 - 04.2023
Service Coordinator
Meijer
01.2021 - 10.2021
High School Diploma -
Danville High School
Some College (No Degree) - Management
Danville Area Community College