Amber Knight

Provided customer service, applied medical terminology, activated patient orders, checked patient insurance, performed venipunctures, collected urine and stool samples correctly based on tests, operated a centrifuge, prepared blood tubes as required for testing, and ordered site supplies.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Used personal protective equipment correctly to protect coworkers and patients.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Organized daily work based on collection priority.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
• Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.

Provided customer service, applied medical terminology, activated patient orders, checked patient insurance, performed venipunctures, collected urine and stool samples correctly based on tests, operated a centrifuge, prepared blood tubes as required for testing, and ordered site supplies.

Over the phone and online customer service and sales, operation of a multi-line phone system, placed customer orders, and maintained customer relationships by reaching out to them.