Amber Kosty
Leawood ,Kansas
Summary
Dependable Pharmacy Technician with over 10 years of experience working in a retail setting providing 5 star customer service.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Stark Pharmacy
11.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Walmart Pharmacy
03.2011 - 11.2021
- Providing retail customer service, Input incoming doctors prescriptions, fill medications, Maintain inventory of drug order
Skills
- Reliable and professional
- Organized
- Good time management skills
- Team player
- Dedicated
- Fast learner
- Motivated
- Hard worker
- Problem-Solving Skills
- Adaptability
Academic Profile - Education
- Johnson County Community College, Associates Degree Liberal Arts
- Gardner Edgerton High School, 4 years of basketball, 4 years of volleyball, 2 years of track, 4 years of band, additional club volleyball and basketball, 2006
Awards Recognition
- Nationally Certified Pharmacy Technician: 9 years
- Lead Technician: 2 years of service
Timeline
Certified Pharmacy Technician
Stark Pharmacy
11.2021 - Current
Pharmacy Technician
Walmart Pharmacy
03.2011 - 11.2021