Amber Kuhny
XL Parts
30
years of professional experience
Experienced professional leader with strong customer and associate relationship-building skills.
Work History
Area Director of Sales and Operations
4 Years 8 Months- Led sales teams through coaching, performance reviews, and territory alignment.
- Collaborated with operations and inventory teams to support service levels and order accuracy.
- Analyzed sales forecasts and territory performance to guide staffing and coverage decisions.
- Mentored new sales representatives to improve their skills, product knowledge, and overall performance.
- Fostered a culture of accountability within the team which contributed towards meeting set objectives consistently over time.
- Managed key dealer and shop relationships, aligning product offerings with aftermarket demand.
Store Manager
3 Years 2 Months- Directed daily store operations, ensuring service bay flow, merchandising standards, and customer satisfaction.
- Managed sales, labor, and inventory controls to support profitable store performance.
- Coached associates on customer service, tire sales, and automotive service recommendations.
- Scheduled staff coverage to maintain efficient workflow across front counter and service department.
Store Manager
1 Year 2 Months- Handled scheduling duties to ensure that the store was properly staffed at all times.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Interviewed job candidates and made staffing decisions.
- Directed daily store operations, balancing sales goals, service workflow, and customer satisfaction.
- Supervised technicians and sales associates, reinforcing service standards and accountability.
- Coordinated repair estimates, work orders, and service updates to maintain efficient shop flow.
Area Director
20 Years 7 Months- Responsible for operations of 13 stores in 3 states.
- Supported Store Managers with daily operational functions and compliance to drive results.
- Recruited and hired top talent to exceed customer expectations, exceed sales goals and profitability.
- Developed safety practices to reduce risk.
- Developed shrink reduction practices to decrease cost.
- Started as a Part time cashier and worked my way up quickly.
- Completed multiple Leadership Development courses.
- As a Store Manger won Store of the Division.
Education
High School Diploma
Skills
Team leadership
Self-motivated
Conflict resolution
Extremely organized
Risk management processes and analysis
Budgeting and finance
Timeline
Area Director of Sales and Operations
XL Parts
03.2022 - CurrentRead More
Store Manager
Auto Zone
01.2019 - 03.2022Read More
Store Manager
Pep Boys Auto Service & Tire
11.2017 - 01.2019Read More
Area Director
Pep Boys/Auto Plus
04.1997 - 11.2017Read More
Livonia High School
High School Diploma
Read More