Amber Kuykendoll
Opelika,AL
Summary
Proven leader in financial and operational management, excelling at customer relationship development and transaction processing. Skilled in banking software, combining professionalism with empathy to drive results and foster positive customer engagements. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
7
7
years of professional experience
Work History
Bank Teller
Four Seasons Federal Credit Union
Opelika, AL
02.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
Cashier Manager
La-Z-Bee
Auburn, AL
03.2021 - 02.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
Machine Operator Supervisor
All State Packaging
Opelika, AL
08.2018 - 10.2021
- Streamlined communication between shifts, ensuring smooth handovers and avoiding unnecessary delays in production activities.
- Implemented lean manufacturing principles, leading to significant reductions in waste and downtime.
- Played an active role in continuous improvement initiatives within the company, contributing valuable insights based on expertise in machine operation supervision.
- Increased overall equipment effectiveness through regular assessments and adjustments of machinery settings.
- Conducted regular safety audits of the workspace, identifying potential hazards promptly and taking corrective action when necessary.
- Achieved consistent quality standards, ensuring all products met or exceeded company specifications.
Warehouse Lead
PCA
Opelika, AL
07.2017 - 10.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
Education
Science
Southern Union State Community College
Wadley, ALSkills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Banking Software Familiarity
- Transaction Processing
Timeline
Bank Teller
Four Seasons Federal Credit Union
02.2024 - Current
Cashier Manager
La-Z-Bee
03.2021 - 02.2024
Machine Operator Supervisor
All State Packaging
08.2018 - 10.2021
Warehouse Lead
PCA
07.2017 - 10.2021
Science
Southern Union State Community College