Amber Kuykendoll
Opelika,AL
Summary
Accomplished professional with a proven track record at Four Seasons Federal Credit Union, adept in money handling and customer relationship development. Excelled in enhancing client retention through exceptional service and efficiency. Skilled in banking software, demonstrating a blend of technical proficiency and empathy, significantly contributing to team success and operational excellence.
Overview
13
13
years of professional experience
Work History
Bank Teller
Four Seasons Federal Credit Union
Opelika, AL
02.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier Team Lead
La-Z-Bee
Auburn, AL
05.2020 - 02.2024
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Warehouse Lead Person
Packaging Corporation of America
Opelika, AL
08.2017 - 12.2023
- Ensured accurate inventory levels by conducting regular audits and adjusting stock records as needed.
- Streamlined communication channels between warehouse personnel and office staff for better transparency in daily operations.
- Mentored junior employees, fostering an environment of growth and continuous improvement within the team.
- Collaborated with other departments to resolve any discrepancies in orders or shipments, ensuring customer satisfaction.
- Assisted in the recruitment process for new warehouse staff members, contributing to a stronger workforce with diverse skill sets.
- Evaluated employee performance regularly, providing constructive feedback aimed at enhancing productivity levels while maintaining a positive work atmosphere.
- Increased overall warehouse safety by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Line Supervisor
Allstate Packaging
Opelika, AL
06.2013 - 10.2016
- Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Leveraged data-driven analysis to identify trends or patterns impacting operations effectiveness while recommending actionable insights for management consideration.
- Mitigated production bottlenecks by identifying root causes of delays or inefficiencies and implementing appropriate solutions quickly.
- Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
- Evaluated employee performance regularly to identify strengths and areas for improvement while providing constructive feedback for professional development.
Education
Science
Southern Union State Community College
Wadley, ALSkills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Customer relationship development
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
Timeline
Bank Teller
Four Seasons Federal Credit Union
02.2024 - Current
Cashier Team Lead
La-Z-Bee
05.2020 - 02.2024
Warehouse Lead Person
Packaging Corporation of America
08.2017 - 12.2023
Line Supervisor
Allstate Packaging
06.2013 - 10.2016
Science
Southern Union State Community College