Amber Latu
Tomball,TX
Summary
Detail-oriented and results-driven customer service representative with a proven track record of effectively handling customer concerns, complaints, and inquiries, consistently achieving high customer satisfaction metrics. Highly organized paralegal proficient in document drafting and client interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Jeffries Law PLLC
01.2020 - 01.2024
- Implemented strategies for effective customer care and retention
- Utilized performance management skills to drive sales to optimal levels
- Consistently manages high volume in/outbound calls
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
Sales Manager
MaidPro
01.2018 - 01.2020
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Handled all payment transactions, balanced books, and remedied financial discrepancies
- Managed office flow by providing direct support to visitors
- Led weekly meetings, keeping staff informed of progress and updates in the company
Education
Paralegal Certificate -
Baylor University
01.2024
Associates of Arts -
Lake Sumter State College
01.2018
High School Diploma -
Lake Minneola High School
01.2014
Skills
- Attention to Detail
- Customer Service
- Sales
- Problem Solving
- Expertise in English
- Proficient in MS office
- Notary public
- Document drafting
Certification
Notary Public
Notary ID #135220605
Timeline
Paralegal
Jeffries Law PLLC
01.2020 - 01.2024
Sales Manager
MaidPro
01.2018 - 01.2020
Paralegal Certificate -
Baylor University
Associates of Arts -
Lake Sumter State College
High School Diploma -
Lake Minneola High School