AMBER LAURENT
KVC Behavioral Healthcare
Saint Robert,MO
10
years of professional experience
Hospitality Professional experienced in managing front desk operations within world-class environments. Delivered exceptional guest service by fostering positive relationships, promoting customer loyalty, and consistently exceeding quality standards. Focused on enhancing operational efficiency through effective collaboration with management and adherence to internal controls and policies.
Work History
Campus Supervisor
1 Year- Campus-Wide Milieu Leadership & Fidelity: Ensures strict adherence to KVC’s treatment model and trauma-informed principles to maintain a safe, nurturing, and therapeutic environment for all residents.
- Crisis Management: Delivered crisis intervention and de-escalation support, modeled Safe Crisis Management (SCM) techniques, and ensured staff compliance with safety and documentation protocols.
- Staff Supervision & Development: Managed the selection, training, and ongoing performance evaluation of Youth Care Specialists, fostering a solution-focused team culture built on coaching and accountability.
- Staffing & Workforce Coordination: Analyzed campus-wide staffing needs and client census to create and manage complex 24/7 schedules, minimizing overtime while ensuring all units remained in ratio and fully compliant
- Activity Planning: Developed and oversaw on-site and off-site client recreational activities, actively participating in experiential learning programs like School in the Wilderness (SITW) to enhance client engagement.
- Documentation Management: Oversaw the timely and professional completion of all milieu documentation within Electronic Health Records (EHR), ensuring data integrity and treatment plan alignment.
- Conducted regular assessments of student behavior to promote positive outcomes.
BHT
2 Years 3 Months- Crisis Intervention & De-escalation: Rapidly identified and diffused behavioral escalations using trauma-informed techniques, such as Safe Crisis Management (SCM), to ensure the physical and emotional safety of all patients and staff without the initial need for physical intervention.
- Executed crisis intervention techniques to ensure safety and stabilize patients during emergencies, contributing to a secure environment for all involved.
- Direct Therapeutic Care: Facilitated daily structured group activities and one-on-one sessions, using "teachable moments" to help youth develop social-emotional skills and responsible behavior.
- Reviewed client case histories and collaborated with multi-disciplinary teams (nurses, therapists, and doctors) to carry out and document specific interventions outlined in individualized treatment plans.
- Provided mentorship and advocacy for youth, creating a supportive space for emotional expression while facilitating problem-solving and life-skills development.
- Supervised daily patient activities, including hygiene, meal preparation, educational tasks, and physical activities, ensuring fulfillment of basic needs in a nurturing environment.
- Documentation & Compliance: Recorded vital signs, patient behaviors, and significant incidents accurately and timely within the Electronic Health Record (EHR) system, maintaining strict HIPAA confidentiality and agency standards.
- Provided logistical support by coordinating transportation for residents to various appointments, ensuring their safety during transit.: Provided safe transportation for residents to school, medical appointments, and family visitations, ensuring a secure environment while in transit.
CSS1
10 Months- Safe Client Engagement: Facilitated the safe, secure, and stable transportation of children to and from appointments, family visits, and community placements, consistently prioritizing family connection and safety.
- Safety and Oversight: Monitored milieu activities and client environments to ensure no harm came to youth, demonstrating a constant awareness of trauma-informed care and crisis prevention techniques.
- Collaborated with Case Managers and treatment teams to manage cases effectively, facilitating transfer of critical materials and resources to support family success.
- Monitored milieu activities and client environments to ensure safety of youth, applying trauma-informed care and crisis prevention techniques.
Front Desk Agent
10 Months- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
- Registered guests, promoted hotel services, and upsold guest rooms.
- Managed guest reservations and room assignments.
- Facilitated responses to guest needs by collaborating with housekeeping, room service, and maintenance.
- Supported guests in receiving requested assistance with resolving problems.
- Resolved guest concerns promptly to maintain satisfaction and comfort. to avoid lasting issues.
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Collected credit card information for each transaction and posted charges to customer folios.
- Posted room charges each day for items such as food, liquor and pay-per-view services.
- Reviewed accounts and charges with guests at checkout.
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.
- Represented brand by upholding hotel's high standards of quality and service.
Daycare Teacher
11 Months- Put together fun lessons to engage children in learning foundational skills such as letter and number recognition.
- Prepared preschool-aged children for kindergarten by introducing foundational concepts like alphabet, numbers, colors, and shapes.
- Developed engaging activities tailored to children's varying ages and interests.
- Created positive environment focused on learning and being inclusive of children from different backgrounds.
- Modeled positive behaviors to promote self-esteem and enhance children's conflict management abilities.
- Coordinated daily nap and rest periods to ensure students were refreshed for afternoon play and learning.
- Worked collaboratively with director, fellow teachers, and parents to meet unique needs of each child.
- Coordinated regular outside and gym activities to promote children's physical development.
- Led songs and games, arts and crafts, and challenged children to work hard to succeed.
- Prepared healthy meals and snacks, following preferred diets approved by parents.
- Assisted older children in elementary-school homework, including reading, writing, and mathematics.
Caregiver
1 Year 2 Months- Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.
- Supported residents with daily living activities, including lifting, bathing, and feeding, to enhance their quality of life.
- Assisted clients with bathing and dressing to promote good personal hygiene.
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.
- Cooked healthy, balanced meals and snacks to meet the individual client's dietary needs.
- Prepared nutritious meals to meet dietary guidelines. based on nutritional requirements and special diets.
- Delivered compassionate physical and emotional support to terminal patients and families, ensuring comfort and dignity in care.
- Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
- Followed agency policy and procedures in administering care to clients.
- Cleaned and organized living spaces to provide each person with the best environment for health and wellness.
Cook Helper
6 Months- Prepared ingredients, garnishes, and side dishes before high-demand periods.
- Executed food orders to meet customer specifications for salads, sandwiches, and sliced meat and cheese, enhancing overall dining experience.
- Served food to customers, ensuring timely delivery and addressing needs to maintain high levels of guest satisfaction.
- Operated kitchen equipment and tools to prepare delicious, quality food for guests.
- Cleaned and sanitized surfaces and equipment for maximum staff and guest protection.
- Collected and disposed of trash and excess ingredients, ensuring a clean and safe kitchen environment.
- Replenished food items to keep adequate stocks for food preparation demands.
- Organized and restocked kitchen regularly to keep team ready for projected demands.
- Retrieved items for busy chefs handling high-volume cooking lines.
- Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency.
- Prepared special orders following prescribed diets with correct ingredients.
Home Help Aide
1 Month- Assisted individuals with limited mobility in ambulation, enhancing mobility and independence.
- Assisted with activities of daily living such as hair and oral care, bathing, and dressing.
- Conducted hourly rounds, assisting with pain management, positioning, and item retrieval to support patient comfort.
- Took vital signs and monitored food and liquid intake and output.
- Responded promptly to call lights, coordinating with senior staff for advanced issues to ensure timely care.
- Provided patients with emotional and social support.
- Remained calm and maintained professionalism during times of high emotional stress.
Secretary
4 Months- Composed and proofread correspondence, reports, and other confidential documents.
- Screened and routed telephone calls, visitors, and incoming correspondence to ensure efficient communication.
- Managed office records, including budget information, employee time cards, and purchase orders, ensuring accuracy and accessibility.
- Assisted visitors and callers by answering questions or providing policy and procedure information.
- Developed organized filing systems for both digital and analog files.
- Streamlined routing of incoming and outgoing mail to support efficient office operations.
- Returned pulled files to designated storage locations for easy retrieval. to proper locations to maintain easy staff access.
Fast Food Worker
3 Months- Received orders at counter or from kiosks and conducted transactions with customers.
- Utilized Point of Sale systems to efficiently process customer transactions.
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean-up.
- Verified prepared food met quality and quantity standards to ensure customer satisfaction.
- Maintained quality standards, formulas, and procedures outlined in the company's operations manual.
- Determined special requests from guests and prepared food accordingly.
- Presented cheerful attitude when assisting customers and creating sandwiches.
- Worked independently and teamed up with others to ensure productive workflow.
Education
GED
Skills
Guest relations
Front desk management
Guest service oversight
Customer service
Event coordination
Room booking
Reservations
Transaction processing
Transaction oversight
Process payments
Financial oversight
Financial reconciliation
Room charges
Guest reception
Emergency response
Crisis management
Safety protocols
Safety monitoring
Student safety
Student support
Student management
Campus logistics
Campus cleanliness
Campus upkeep
Facility maintenance
Sanitation practices
Health regulations
Health education
Health awareness
Nutritional planning
Clerical support
Data verification
Data organization
Record keeping
Beverage service
Catering assistance
POS systems
Operate cash register
Resource management
Management
Service management
Community outreach
Teamwork
Collaborative teamwork
Effective communication
Active listening
Attention to detail
Problem-solving
Multitasking Abilities
Prioritization
Relationship building
Request handling
Relationship building
Relationship building
Timeline
Campus Supervisor
KVC Behavioral Healthcare
07.2025 - CurrentRead More
BHT
KVC Behavioral Healthcare
04.2023 - 07.2025Read More
CSS1
Great Circle
06.2022 - 04.2023Read More
Front Desk Agent
MainStay Suites
08.2021 - 06.2022Read More
Daycare Teacher
STM Daycare
09.2020 - 08.2021Read More
Caregiver
Kindred At Home
06.2019 - 08.2020Read More
Cook Helper
EDP Enterprise
07.2017 - 01.2018Read More
Home Help Aide
Life Care Center
06.2017 - 07.2017Read More
Secretary
EXIT Realty
03.2017 - 07.2017Read More
Fast Food Worker
Freddy's
12.2016 - 03.2017Read More
Missouri Department of Elementary And Secondary Education
GED
Read More