Amber Lee
Fort Worth,TX
Summary
Compassionate Emergency Department Unit Secretary with over 4 years of experience in EPIC charting, patient record management, and vital signs monitoring. Ensures HIPAA compliance while delivering exceptional patient support in emergency settings. Leverages strong communication and problem-solving skills to improve patient experiences and enhance team effectiveness.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Emergency Department Unit Secretary/Patient Care Assistant
Cook Children's Medical Center
Fort Worth, Texas
11.2017 - 06.2026
- Welcomed patients and families to ensure a positive first impression.
- Answered incoming calls on multi-line telephone system, ensuring prompt and courteous service to enhance patient experience.
- Answered call lights promptly to ensure timely response to patient needs.
- Communicated with patients compassion while keeping medical information private.
- Communicated with patients to determine feelings, the need for assistance, or social and emotional support.
- Monitored patient vital signs and communicated critical changes to nursing staff for timely patient care.
- Managed patient records using electronic epic health record systems.
- Prepared patient charts for admission, compiling necessary paperwork to facilitate smooth onboarding process.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Delivered meals, snacks, and fluids to patients based on medical staff directions.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Prepared documents for signature by physicians or other authorized personnel.
- Retrieved physicians' paperwork, including lab test requests.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Customer Service Manager
Walmart supercenter
Fort Worth, Texas
08.2014 - 01.2016
- Managed customer service team to improve satisfaction and resolve issues.
- Trained staff on customer interaction techniques and company policies.
- Developed training materials for onboarding new customer service associates.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Arlington Heights
Fort Worth, TX06-2009
Skills
- EPIC charting
- Vital signs monitoring
- Healthcare documentation
- Patient engagement
- HIPAA compliance
- Patient confidentiality
- Records management
- Preparing treatment rooms
- Call management
- Health information access
- Compliance monitoring
- Problem solving
- Communication skills
- Patient communication
- Heartsaver CPR AED (CPR AED)
- Record management
Certification
- Basic Life Support (CPR and AED)
Timeline
Emergency Department Unit Secretary/Patient Care Assistant
Cook Children's Medical Center
11.2017 - 06.2026
Customer Service Manager
Walmart supercenter
08.2014 - 01.2016
High School Diploma -
Arlington Heights