Amber Lemar
Acworth,GA
Summary
Friendly Inbound Call Center Representative with 12+ years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Overview
10
10
years of professional experience
Work History
Laboratory Technician
Lab South
Atlanta, Georgia
10.2024 - Current
- Analyzed specimens using standard laboratory procedures in hematology, microbiology, biochemistry, and molecular biology.
- Communicated with outside parties and laboratory management regarding test results.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Collaborated with laboratory team to develop and validate new testing procedures, improving efficiency and accuracy.
Remote Customer Service Assistant
Mai Voice
Phoenix, Arizona
10.2022 - 04.2025
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Non-Profit Intern
Tyrone Biggs Foundation
Atlanta , Georgia
08.2023 - 03.2024
- Created content for social media accounts highlighting upcoming events or fundraisers.
- Developed organizational filing systems for confidential customer records and reports.
- Assisted in the development of fundraising campaigns and strategies to increase donations
Inbound Call Center Representative
Mai Voice
Pheba, MS
06.2019 - 02.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Call Agent
Teleperformance
Teaberry, KY
01.2015 - 01.2019
- Responded to customer complaints in a timely manner.
- Provided customer service support for incoming calls and emails.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Resolved customer issues using problem-solving skills.
- Updated customer information in the CRM system.
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Order Management
- System Documentation
- Call Center Operations
- Documentation And Reporting
- Payment Processing
- Technical Support
- Customer Service
- Data Entry
Timeline
Laboratory Technician
Lab South
10.2024 - Current
Non-Profit Intern
Tyrone Biggs Foundation
08.2023 - 03.2024
Remote Customer Service Assistant
Mai Voice
10.2022 - 04.2025
Inbound Call Center Representative
Mai Voice
06.2019 - 02.2024
Call Agent
Teleperformance
01.2015 - 01.2019
Associate of Science - Health Administration
University of Phoenix