Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Ingram

Columbus,OH

Summary

A highly motivated and efficient professional with a strong work ethic and over 10 years of experience in customer service. I possess a strong understanding of computers and have a proven ability to quickly learn new skills.

Overview

6
6
years of professional experience

Work History

Laboratory Technician

ST Genetics
Columbus, OH
10.2023 - 08.2024
  • Identified potential problems during testing process and took corrective action as necessary.
  • Provided technical support to colleagues regarding methods used in experiments or data interpretation.
  • Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Processed specimens following established protocols while adhering to strict safety standards.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
  • Prepared solutions of reagents for use in experiments according to standard procedures.
  • Analyzed data using various software programs including Microsoft Excel and GraphPad Prism.
  • Maintained detailed records of test results for review by supervisors or other personnel as required.

Customer Service Representative

Spectrum
Columbus City, OH
03.2022 - 10.2023
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier

Shell Gas Station
Columbus City, OH
12.2018 - 01.2022
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

High School Diploma -

Pilot Point High School
Pilot Point, TX
05-2012

Skills

  • Sample Preparation
  • Specimen Processing
  • Clinical lab settings
  • Specimen Preparation
  • Semen testing and analysis
  • Medical Laboratory Procedures
  • Paperwork Processing
  • Data Collection
  • Information Security
  • Call Management
  • Project management abilities
  • Team Development
  • Conflict Resolution
  • Staff Training
  • Order Processing
  • Customer Service
  • Follow-up skills
  • Quality Assurance Controls
  • Problem Resolution

Timeline

Laboratory Technician

ST Genetics
10.2023 - 08.2024

Customer Service Representative

Spectrum
03.2022 - 10.2023

Cashier

Shell Gas Station
12.2018 - 01.2022

High School Diploma -

Pilot Point High School

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Samantha Ingram