Amber Lewis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender/ Certified Trainer
PF Changs Restaurant
08.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new hires to properly make drinks and follow the companies standard operating procedures.
Craft Beer Bartender
Maui Brewing Company
04.2017 - 08.2021
- Enhanced customer satisfaction by providing exceptional product knowledge and personalized recommendations for craft beer selections.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Assisted in the setup of private events, accommodating specific client requests.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Customer Service and Sales
Waikiki Beach Activities
03.2014 - 04.2018
- Offered knowledgeable insight into available tours and activities to help elevate guest experience.
- Developed comprehensive knowledge of local attractions, landmarks, and cultural highlights to provide accurate and engaging information to guests.
- Handled cash/credit card transactions for all bookings along with check in process just prior to tour.
- Collaborated with crew members to ensure safe and efficient boarding, providing guest list and informing them of any special circumstances.
Education
Associate of Arts -
Truckee Meadows Community College
Reno, NVSkills
- Customer Service
- Highly reliable
- Liquor, beer, and wine knowledge
- Organizational ability
- Aloha POS
- Quality Assurance
Timeline
Bartender/ Certified Trainer
PF Changs Restaurant
08.2021 - Current
Craft Beer Bartender
Maui Brewing Company
04.2017 - 08.2021
Customer Service and Sales
Waikiki Beach Activities
03.2014 - 04.2018
Associate of Arts -
Truckee Meadows Community College