Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Food Handlers and Safe Serve Alcohol Certified. Employee of the Month at Buffalo Wild Wings May 2022
Timeline
Bartender

Christopher Lilly

Bartender
Bullhead City,AZ

Summary

Proven highly skilled in mixology and customer service, I excelled at Buffalo Wild Wings by leading bartender training and boosting sales through suggestive selling. Skilled in inventory management and staff coaching, I ensured high cleanliness standards and guest satisfaction. My ability to multitask and detail-oriented approach consistently enhanced dining experiences and operational efficiency. Employee of the month in May 2022. I have worked in multiple high volume establishments including The Cheesecake Factory in San Diego fron 1999-2009. I have over 15 years of bartender enxperience and 30 plus total in the industry. With that being said Im very coachable!

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead Bartender/Certified Trainer

Buffalo Wild Wings, BWW
04.2020 - 07.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Mix cocktails and pour beer for 17 seat bar rail and entire restaurant.

Server/Bartender

The Fish Market
03.2018 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Mix cocktails and pour beer in high volume seafood restaurant.

Bartender/Server

Peohes/Landrys
02.2011 - 06.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • mix cocktails and pour beer in high volume seafood restaurant.

Education

Associate of Science - Fire Technology

San Diego Miramar College
San Diego, CA
06.2006

Skills

  • Customer Service
  • Suggestive Selling
  • Staff Management
  • Inventory
  • Superior customer service
  • Employee Coaching
  • Cleanliness standards
  • Acute attention to detail
  • Excellent at anticipating the needs of guests
  • Expert Mixology

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Won Employee of the Month for May 2022 at BWW

Certification

  • Certified Lead Bartender, Buffalo Wild Wings - June 2021 to July 2024
  • Certified Trainer, Peohes , May-2013-June 2018
  • Servsafe Alcohol Certified 5/12/202
  • Food Handlers Certificate 3/9/2024

Food Handlers and Safe Serve Alcohol Certified. Employee of the Month at Buffalo Wild Wings May 2022

I recently completed my Food handlers certification from the ANSI National Accredited Board on March 9th of this year. I also completed the 3 hour ServSafe Alcohol Certification course on May 12th 2024. I was awarded Employee of the Month at BWW in May 2022 for being and exceptional team player and ALWAYS MOVING WITH A PURPOSE. YOU WILL NEVER SEE ME ON MY PHONE!

Timeline

Lead Bartender/Certified Trainer

Buffalo Wild Wings, BWW
04.2020 - 07.2024

Server/Bartender

The Fish Market
03.2018 - 12.2020

Bartender/Server

Peohes/Landrys
02.2011 - 06.2018

Associate of Science - Fire Technology

San Diego Miramar College

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