Kaitlyn Guerrero
Oakland,CA
Summary
PROFESSIONAL SUMMARY
Dynamic and safety-focused customer service professional with over six years of experience. Known for creating a hospitable and welcoming environment for guests while ensuring efficient, safe operations for everyone involved. Adaptable and resourceful, with a strong track record of handling unexpected time-sensitive situations with professionalism and a positive attitude. Eager to bring my customer relations expertise and problem-solving skills to a new role in the airline industry.
Overview
6
6
years of professional experience
Work History
Lead Server / Certified Trainer / Bartender
Cheddar’s Scratch Kitchen
03.2022 - 07.2024
- Supervised teams of up to 20 staff members, delegating tasks efficiently and fostering a team-oriented environment to ensure smooth operations and customer satisfaction
- Trained new employees, promoting values of respect and dedication while upholding high standards of safety and service
- Proactively resolved guest issues with professionalism, contributing to a customer service-focused atmosphere and increasing positive feedback
Barista / Barista Trainer
Starbucks Coffee Company
08.2018 - 08.2022
- Developed strong customer relationships, ensuring a respectful and welcoming environment, which contributed to customer loyalty
- Instructed new baristas, emphasizing honesty, efficiency, and exceptional customer service in a fast-paced setting
- Maintained organized workspaces and collaborated closely with team members to ensure seamless operations each day
Education
Bachelor of Arts - Human Relations
University of Oklahoma
Norman, OK05.2024
Skills
- Customer Service Orientation: Dedicated to providing a safe and enjoyable experience for all customers
- Team Collaboration: Experience working effectively within a team environment, contributing to shared goals and success
- Problem Solving: Adept at addressing challenges with a calm and resourceful approach, ensuring a positive experience for customers
Timeline
Lead Server / Certified Trainer / Bartender
Cheddar’s Scratch Kitchen
03.2022 - 07.2024
Barista / Barista Trainer
Starbucks Coffee Company
08.2018 - 08.2022
Bachelor of Arts - Human Relations
University of Oklahoma
Similar Profiles
CIANNI JACKSONCIANNI JACKSON
Team Leader at Cheddar’s Scratch KitchenTeam Leader at Cheddar’s Scratch Kitchen
Miranda BlakemanMiranda Blakeman
Server at Cheddar’s Scratch KitchenServer at Cheddar’s Scratch Kitchen
Brian TrujilloBrian Trujillo
Server Assistant at Cheddar’s Scratch KitchenServer Assistant at Cheddar’s Scratch Kitchen