CRISTIAN JUAREZ
Astoria
Summary
Motivated and reliable hospitality professional with solid experience as a waiter, bartender, and restaurant administrator. Skilled at delivering excellent customer service, supporting team efficiency, and ensuring smooth restaurant operations. Known as a strong team player with a proactive attitude, adaptability, and attention to detail.
Overview
4
4
years of professional experience
Work History
Bar Server
Olive Garden Restaurant
Vallejo, CA
07.2024 - 01.2026
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed beverage orders efficiently, ensuring timely delivery to guests.
- Trained new staff on operational procedures and service standards.
- Collaborated with kitchen staff to synchronize food and drink service effectively.
- Implemented upselling techniques, contributing to increased sales revenue during shifts.
- Resolved guest issues promptly, fostering a positive dining experience and repeat visits.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender Shift Manager
Wipeout Bar And Grill
San Francisco, CA
03.2023 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers. Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements. Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction. Followed alcohol awareness procedures for preventing excessive guest intoxication. Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations. Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business. Set up bar for operation, obtained cash bank, and stocked service bar.
- Managed inventory levels, placing orders to maintain optimal stock for busy shifts.
- Developed and implemented efficient workflow processes to enhance service speed and quality.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Wipeout Bar And Grill
San Francisco, CA
03.2022 - 03.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions. Resolved customer complaints promptly and professionally to maintain positive reputation. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. Explained menu items and suggested appropriate options for food allergy concerns. Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations. Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits. Contributed to inventory management by monitoring stock levels and notifying management when supplies were low. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Gallatin Senior High School
02.2017
Skills
- Payment Processing — Experienced in handling diverse payment methods including cash, credit cards, and digital transactions with accuracy and efficiency Skilled at managing POS systems, processing payments quickly in high-volume environments, and ensuring error-free transactions Strong ability to maintain confidentiality, prevent discrepancies, and provide customers with a seamless checkout experience
- Responsible Alcohol Service — Knowledgeable in responsible alcohol service, ensuring compliance with legal regulations and company policies Skilled at checking IDs, monitoring guest behavior, and preventing over-service Able to create a safe and enjoyable environment while delivering high-quality bar service
- Menu Memorization
- Beverage Preparation — Familiar with beverage preparation techniques, including coffee, cocktails, and non-alcoholic drinks Skilled at following recipes, maintaining quality standards, and assisting in the creation of consistent and appealing beverages Quick learner, able to adapt to diverse drink menus
- POS system operation
- Beverage preparation
- Money handling
- Excellent customer service
- Food running
- Table setting and bussing
- Cocktail preparation
- Teamwork and collaboration
- Cash Register Operation — Experienced in operating cash registers and POS systems with accuracy and efficiency Skilled at handling cash, issuing receipts, balancing drawers, and preventing discrepancies Able to maintain a fast pace in high-volume environments while ensuring excellent customer service
- Customer Service — Strong background in providing attentive and personalized customer service in fast-paced hospitality environments Skilled at addressing guest needs, resolving issues promptly, and creating a welcoming atmosphere Recognized for a positive attitude, clear communication, and the ability to build lasting customer relationships
- Food Service — Proven ability to deliver efficient and reliable food service in both casual and high-volume settings Skilled at taking orders accurately, coordinating with kitchen staff, and ensuring timely delivery of dishes Committed to maintaining hygiene standards and providing guests with a safe, professional, and enjoyable dining experience
Languages
Spanish — Native or Bilingual
English — Professional Working
Timeline
Bar Server
Olive Garden Restaurant
07.2024 - 01.2026
Bartender Shift Manager
Wipeout Bar And Grill
03.2023 - 05.2024
Server
Wipeout Bar And Grill
03.2022 - 03.2023
High School Diploma -
Gallatin Senior High School