Donna Sandoval
Upland,CA
Summary
Customer-focused hospitality professional with over 20 years of experience delivering exceptional service in high-volume environments. Known for creating positive guest experiences, resolving concerns efficiently, and maintaining composure under pressure. Proven leader and certified trainer with a strong ability to mentor staff, streamline operations, and ensure consistent service excellence. Seeking a customer service–driven role where communication, teamwork, and problem-solving skills can make a meaningful impact.
Overview
22
22
years of professional experience
Work History
Server | Bartender | Barista | Lead | Cashier | Certified Trainer
Disneyland Resort - The Grand California Hotel
07.2009 - Current
- Deliver exceptional customer service in a fast-paced, high-volume environment, consistently exceeding guest expectations.
- Build positive guest relationships through attentive service, clear communication, and personalized recommendations.
- Resolve customer concerns promptly and professionally, ensuring satisfaction and repeat business.
- Train and mentor new team members on service standards, customer engagement, and operational procedures.
- Lead shifts by coordinating team workflow, maintaining service efficiency, and supporting staff during peak hours.
- Accurately process transactions and handle cash while maintaining accountability and attention to detail.
- Maintain clean, organized, and welcoming service areas to enhance the overall guest experience.
Banquet Server
DoubleTree Hotel
Ontario, CA
01.2009 - 07.2009
- Provided attentive and professional service for large-scale events, ensuring a positive experience for all guests.
- Supported event setup, execution, and breakdown with a strong focus on efficiency and organization.
- Collaborated with team members and kitchen staff to deliver seamless service during high-volume functions.
Server | Trainer
LongHorn Steakhouse
Charlotte, NC
05.2004 - 09.2008
- Delivered high-quality dining experiences through friendly, efficient, and attentive customer service.
- Ensured order accuracy and timely service in a fast-paced environment.
- Assisted in training new employees, reinforcing service standards and customer interaction best practices.
- Supported team operations during peak hours, contributing to smooth and efficient service flow.
Education
High School Diploma -
Leuzinger High School
Hawthorne, CA01-1986
Skills
- Customer Service Excellence & Guest Relations
- Conflict Resolution & Problem Solving
- High-Volume Service Environments
- Cash Handling & POS Systems
- Accurate Safe Counting
- Staff Training & Onboarding
- Team Leadership & Shift Coordination
- Multitasking & Time Management
- Food Safety & Sanitation Standards
- Communication & Team Collaboration
Timeline
Server | Bartender | Barista | Lead | Cashier | Certified Trainer
Disneyland Resort - The Grand California Hotel
07.2009 - Current
Banquet Server
DoubleTree Hotel
01.2009 - 07.2009
Server | Trainer
LongHorn Steakhouse
05.2004 - 09.2008
High School Diploma -
Leuzinger High School