Maribel Cotoc
Beaverton,OR
Summary
Bilingual Flight Attendant Candidate (English/Spanish) with a strong background in customer service, conflict resolution, and teamwork. Recognize for maintaining professionalism, adaptability, and attention to detail in fast-paced environments while prioritizing safety and customer satisfaction. Eager to join Skywest Airlines and contribute to a culture of safety, reliability, and exceptional passenger care through outstanding service and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Kaiser Permanente
Beaverton, OR
02.2023 - Current
- Delivered exceptional customer service in a fast-paced healthcare environment by ensuring patient safety, comfort, confidentiality, and a welcoming experience while maintaining strict HIPAA compliance.
- Resolved patient concerns through active listening, empathy, and conflict de-escalation while collaborating with cross-functional teams to support efficient daily operations.
- Managed patient check-in, documentation, insurance verification, and multiple competing priorities with accuracy, professionalism, and attention to detail in high-pressure situations.
Guest Service Agent
Hilton Garden Inn
Beaverton, OR
12.2020 - 02.2023
- Delivered personalized hospitality and exceptional guest service by assisting diverse guests, resolving concerns, and creating positive, memorable experiences.
- Executed check-in and check-out procedures, verified guest identification, processed payments, and maintained accurate records while adhering to company policies and security procedures.
- Collaborated with housekeeping, maintenance, and front desk teams to ensure guest safety, comfort, and seamless hotel operations while multitasking in a fast-paced environment.
Customer Care Representative
T-Mobile
Beaverton, OR
09.2018 - 11.2020
- Served as the first point of contact in a fast-paced, customer-focused environment, delivering exceptional service to diverse clients while maintaining professionalism, empathy, and attention to detail.
- Resolved complex customer concerns using active listening, conflict resolution, and sound judgment, creating positive experiences in high-pressure situations.
- Maintained accurate documentation and collaborated with cross-functional teams to support efficient operations while ensuring compliance with company policies and service standards.
Education
Associate of Applied Science - Business Administration
Clackamas Community College
Oregon City, OR05-2022
High School Diploma - Salem, OR
North Salem High School
Salem, OR01-2019
Skills
- Safety Procedures & Emergency Preparedness
- De-escalation & Conflict Resolution
- Regulatory Compliance & Situational Awareness
- Team Collaboration & Communication
- Bilingual Communication: English & Spanish
- Multitasking & Prioritization Under Pressure
- Customer Service Excellence & Guest Relations
- Cultural Awareness & Adaptability
Certification
- CPR & AED Certified, American Red Cross, 06/28
- Valid Unrestricted Passport, United States, Eligible for international travel
Reliability And Availability
- Available to work a 24/7/365 schedule, including nights, weekends, holidays, and reserve assignments.
- Willing to relocate to any designated SkyWest Airlines base upon successful completion of training.
Timeline
Medical Receptionist
Kaiser Permanente
02.2023 - Current
Guest Service Agent
Hilton Garden Inn
12.2020 - 02.2023
Customer Care Representative
T-Mobile
09.2018 - 11.2020
Associate of Applied Science - Business Administration
Clackamas Community College
High School Diploma - Salem, OR
North Salem High School