Rhona M. Davis
Boynton Beach
Summary
Experienced customer service professional with a proven track record in sales, aviation, and retail. Eager to utilize skills in a dynamic role that promotes company growth and expansion. With over seven years of industry experience, has developed a strong commitment to delivering exceptional customer service and building lasting relationships. Expertise in sales and ability to adapt to diverse environments make a valuable asset in driving business success. Seeking an opportunity to contribute knowledge and passion for providing top-notch service while contributing to the overall success of the organization.
Flexible hard worker ready to learn and contribute to team success.
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Resourceful Flight Attendant known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Personable and driven flight attendant offering many years of experience. Seeking new position with opportunity to offer exceptional customer service.
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Bloom Medical
11.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Mobile Retail Expert
Enjoy Technology
09.2021 - 08.2022
- Developed products directly at customers' residences ensuring satisfaction through personalized setups.
- Conducted routine audits to maintain high inventory accuracy levels.
- Fostered team cohesion by building strong connections within the local market.
Juvenile Detention Officer
Palm Beach Regional Juvenile Detention Center
01.2021 - 07.2021
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Completed incident reports when disorder or violence occurs.
- Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
- Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
Associate Banker
Chase Bank
09.2019 - 01.2021
- Resolved customer issues related to savings/checking accounts efficiently while maintaining confidentiality.
- Balanced cash deposits accurately; adhered strictly to financial security procedures.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Customer Service Lead
Earth Fare Inc.
03.2019 - 07.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Flight Attendant
Spirit Airlines
07.2017 - 12.2018
- Provided exceptional guest service during flights adhering strictly to FAA regulations.
- Assisted passengers with inquiries & luggage management effectively enhancing their travel experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Sales Representative
Verizon Wireless
06.2014 - 06.2017
- Exceeded sales targets regularly through effective product/service promotion strategies tailored per client needs.
- Facilitated workshops aiding clients in smart device usage boosting overall customer satisfaction rates significantly.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Cashier
Chipotle Mexican Grill
06.2012 - 06.2014
- Managed POS systems proficiently handling orders/payments swiftly under pressure conditions without compromising quality standards or hygiene protocols maintained throughout shifts diligently reporting any discrepancies immediately upon discovery if necessary.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Boynton Beach High School
Boynton Beach, FLSkills
- Customer Service Excellence
- Sales Expertise
- Crisis Intervention Techniques
- Microsoft Office Proficiency
- Inventory Management
- Team Collaboration & Leadership Development Skills
- Safety Protocols Compliance
- Knowledgeable In Federal Aviation Regulations
- Knowledgeable In State Laws Concerning Juvenile Corrections Procedures
- Customer service
- Emergency response
- Safety compliance
- Communication skills
- Conflict resolution
- Time management
- Problem solving
- Active listening
- Adaptability
- Attention to detail
- Professional demeanor
- Preflight briefings
- Crew coordination
- Stress management
- Strong work ethic
- In-flight announcements
- Food and beverage preparation
- Cleanliness and sanitation
- Guest services
- Sales expertise
- Emergency situations management
- Boarding coordination
- Adaptability and flexibility
- Passenger assistance
- First aid
- Safety procedures
- Safety briefings
- Problem-solving
- Empathy and patience
- Public interaction
- Emergency procedures
- Calm under pressure
- Teamwork and cooperation
Timeline
Medical Receptionist
Bloom Medical
11.2023 - 12.2023
Mobile Retail Expert
Enjoy Technology
09.2021 - 08.2022
Juvenile Detention Officer
Palm Beach Regional Juvenile Detention Center
01.2021 - 07.2021
Associate Banker
Chase Bank
09.2019 - 01.2021
Customer Service Lead
Earth Fare Inc.
03.2019 - 07.2019
Flight Attendant
Spirit Airlines
07.2017 - 12.2018
Sales Representative
Verizon Wireless
06.2014 - 06.2017
Cashier
Chipotle Mexican Grill
06.2012 - 06.2014
High School Diploma -
Boynton Beach High School